Fiserv Signature Senior Core Banking Support Engineer

Full job description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

We’re currently seeking expressions of interest for an upcoming opportunity within our team. If you’re passionate, motivated, and looking to take the next step in your career, we’d love to hear from you. Please submit your application to express your interest in being considered for the role.



In this role you will play a key role in:


Provide Level 2 and Level 3 support for Fiserv Signature platform modules
Collaborate with internal teams, vendors, and the customer to identify and resolve complex technical issues related to the Signature platform
Monitor and troubleshoot platform performance, ensuring system stability and minimizing downtime.
Analyse and resolve escalated incidents, working to restore service in accordance with SLAs and business priorities.
Conduct root cause analysis (RCA) and prepare detailed documentation on findings, including corrective actions and preventative measures.
Assist with patching, upgrades, and deployment of new releases across the Signature platform.
Collaborate with cross-functional teams to ensure smooth integration of Signature modules with other systems and applications
Your profile
Must have 5+ years of experience in supporting Fiserv Signature platform, with a deep understanding of Signature CBS (Aperio), Signature CRS, Signature Branch Teller, Signature Evolution Microservices, Signature CBS Communicator, Signature Frontier Reconciliation
Strong technical proficiency with Fiserv Signature platform configuration, troubleshooting, and support processes.
Solid understanding of core banking operations, including deposit, loan, and reconciliation modules.
Hands-on experience in troubleshooting complex issues across various platform modules and related integrations.
Familiarity with the deployment, configuration, and support of microservices architectures and containerized environments.
Exposure to leverage APM tool AppDynamics and Splunk for incident and problem investigation
Strong knowledge of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Fulfillment.
Experience working with database technologies Oracle and basic SQL query skills.
Excellent analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively.
Strong communication skills, with the ability to communicate technical information clearly to both technical and non-technical stakeholders.
Ability to work in a team-oriented, collaborative environment
What you’ll love about working here

We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
Apply today!

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion Euro.

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