[FRESHERS]Customer Support - International voice & chat process
- Category: Operator & Technician Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 16K to 32K
- Published on: 2025/09/23
Skill required: Voice - Customer Service
Designation: New Associate
Qualifications:Any Graduation
Years of Experience:0 - 1 Years
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for? •Written and verbal communication•Results orientation •Prioritization of workload•Commitment to quality•Agility for quick learning
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor• In this role you will be given detailed instructions on all tasks• The decisions that you make impact your own work and are closely• Please note that this role may require you to work in rotational shifts supervised• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
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