Front Desk Agent

Job highlights
Identified by Google from the original job post
Qualifications
Excellent communication and interpersonal skills to ensure satisfaction and take corrective action if needed
Proven ability to manage multiple tasks while maintaining a high level of customer service
Previous experience in a customer service role, preferably in the hospitality industry is an asset
At least 1+ year of front desk or guest service experience
Minimum High school degree or equivalent
Excellent verbal communication and customer service skills
Basic computer literacy and knowledge of hotel software
Ability to work varied shifts including overnights, weekends, and holidays
Proof of eligibility to work in the United States is required
Benefits
Competitive rates
Benefits available - including medical, dental, vision and more
Paid time off
Responsibilities
Play a key role in providing excellent customer service to guests
Welcome arriving guests and provide them with assistance throughout their stay
Responsible for the check-in and check-out processes and maintaining accurate guest information
Monitor occupancy levels and suggest upgrades on an ongoing basis
Have a friendly personality and be willing to go the extra mile to ensure guest satisfaction
Job description
Why The Global Ambassador
• Competitive rates
• Benefits available - including medical, dental, vision and more
• Paid time off
• Entrepreneurial spirit, our team is motivated to innovate & push the boundaries of the industry

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed café and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination. 

What You’ll Do
• Play a key role in providing excellent customer service to guests
• Welcome arriving guests and provide them with assistance throughout their stay
• Responsible for the check-in and check-out processes and maintaining accurate guest information
• Monitor occupancy levels and suggest upgrades on an ongoing basis
• Have a friendly personality and be willing to go the extra mile to ensure guest satisfaction
• Excellent communication and interpersonal skills to ensure satisfaction and take corrective action if needed.
• Proven ability to manage multiple tasks while maintaining a high level of customer service
• Previous experience in a customer service role, preferably in the hospitality industry is an asset

Qualifications
• At least 1+ year of front desk or guest service experience
• Minimum High school degree or equivalent
• Excellent verbal communication and customer service skills
• Basic computer literacy and knowledge of hotel software
• Ability to work varied shifts including overnights, weekends, and holidays

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.