Front Desk Executive (Hospitality Background only)

Location
Khar, Maharashtra
 
Full job description
The Smart Fellowship is an offline workplace simulation that scouts, assesses, and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Front Desk Executive

Short description of company: Our client is a prestigious cosmetic dermatology clinic with over 1+ years of excellence in the field. Renowned for its personalized care, premium service, and uncompromising standards, the clinic is led by a celebrated celebrity dermatologist and caters to a discerning clientele seeking the highest level of aesthetic and dermatological expertise.

Company’s vision: Delivering timeless beauty through personalized dermatology.

The best part about this role:

Be the face of a luxury clinic and create a premium first impression for high-profile clients.
Gain exposure to elite service standards in a high-end wellness and aesthetic environment.
Make every interaction meaningful by ensuring patients feel valued, cared for, and well-attended.
Salary range: Up to INR 2.7 LPA LPA

Location: Khar West, Mumbai(on-site)

Working days: Monday to Saturday (6 days a week) | 10:00 AM – 7:00 PM

You will be responsible for these Key Responsibility Areas (KRAs):

Greet patients warmly as they arrive at the clinic
Offer tea/coffee and ensure guest comfort
Provide shoe covers and ensure hygiene protocol is followed
Take down patient details, including address, referral source, and reason for visit
Escort patients to their assigned treatment rooms in an orderly, timely manner
Ensure follow-up appointments are scheduled before the patient leaves
Maintain a real-time entry on Google Sheets to monitor patient flow and reduce wait time
Mark and update no-shows/cancellations in the follow-up records
Coordinate with the clinical team to avoid overlaps or delays
Your Key Performance Indicators (KPIs):

Patient Greeting & Hospitality: Patients to be greeted upon arrival and offered tea/coffee.
Data Accuracy & Scheduling: Patient records (including referral, reason for visit, and contact details) to be accurately entered into the system upon arrival, and follow-up appointments to be scheduled before the patient leaves.
Real-Time Coordination & Flow Management: Google Sheets to be updated in real-time, aiming to keep the average patient wait time less by coordinating proactively with the clinical team.
Who We're Looking For

Minimum HSC or a graduate.
Fluent in English and Hindi; polite and soft-spoken
Presentable, well-groomed, and calm under pressure
Good with Google Sheets and basic computer tasks
Reliable, punctual, and responsible
Prior 1–3 years of experience in a clinic, wellness center, or hospitality industry is an advantage
Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

Day shift
Application Question(s):

Current CTC?
Expected CTC?
Notice Period?
Experience:

Front desk: 1 year (Preferred)
Language:

English (Preferred)
Hindi (Preferred)
Work Location: In person