Front Desk Receptionist (3PM-11PM)

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements and skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
The candidate must fulfill the following requirements;

Must ensure accurate and timely audit reports
Must ensure proper closing of credit cards and monies
Must be extremely organized with outstanding attention to detail
Must provide excellent service to our clients
Must resolve issues in a timely and candid manner
Responsible to respond to Emergency situations, as necessary
Must report to Supervisors of any discrepancies, issues and /or problems
Must be able to communicate effectively (written & verbal) in English and French
Must be able to work alone and in a team
Ability to multi-task and work well under pressure in a fast pace environment
Must be open and flexible regarding working weekends, holidays, days and evenings
Must have some front desk Hotel experience or customer service
Job Type: Full-time

Pay: $17.00-$18.00 per hour

Additional pay:

Bonus pay
Tips
Schedule:

8 hour shift
Work Location: In person