Front Desk Supervisor |Requires Some Overnights|

Job highlights
Identified by Google from the original job post
Qualifications
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location
Benefits
Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary
Benefits Four Season Employees Enjoy
Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
And so much more!
Responsibilities
The position will supervise a given shift within the Front Desk
Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Job description
About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami’s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami’s most alluring and vibrant destinations recommended by in-house experts.

The Opportunity
• The position will supervise a given shift within the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Checks guest out of the hotel, preparing and explaining the bill.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Preferred Qualifications And Skills
• Experienced in Front Office or Guest Experience position, or equivalent within hospitality
• Excellent phone and interpersonal skills
• Ability to multitask and have a passion for service and hospitality
• Experience using computer systems including; Opera and willing to accept assignments on as need basis, in order to promote team work.
• Flexibility to work overnight, weekends and holidays.

Benefits Four Season Employees Enjoy
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

About Us
• https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
• https://www.instagram.com/fsmiami/?hl=en
• https://www.fourseasons.com/miami
• https://twitter.com/fsmiami?lang=en

Visa Requirements

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf