Front Desk Team Member

Job highlights
Identified by Google from the original job post
Qualifications
An understanding of the company's patient population, including the complexities of Medicare programs
Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner
An understanding of the company's patient population, including the complexities of Medicare programs
Detail-oriented with the ability to multi-task
Able to exercise proper phone etiquette
Ability to navigate proficiently through computer software systems & use technology
Ability to work well with patients, colleagues, physicians and other personnel in a professional manner
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
High School diploma or equivalent required
A minimum of 1 year of referral experience in a healthcare setting required
Benefits
With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow
Responsibilities
The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support
A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient
Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
Conducts lobby checks to ensure organization and cleanliness
Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets
Ensures patient contact and emergency contact information is accurately documented in the system
Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual
Clearly communicates information about ChenMed clinical personnel to patients and other individuals
Verifies patient insurance via phone or website and collects any necessary copays for services
Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary
Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
Reports on hospitalizations including HITS census, ENS Ping, etc
The Care Coordinator is a highly visible customer service and patient-focused role
They work directly with the organization’s patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care
This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians and other medical personnel, and any other entities necessary for successful completion of approved referrals
.Serve as primary point of contact for incoming and outgoing patient referrals
Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers
Facilitates communication, collaboration, and coordination of care
Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care
Schedules patients utilizing coordinated provider list (CPL), makes all necessary arrangements related to the appointment, notify patients of appointment information: date, time, and location
Uses web-based insurance platforms to generate referral authorizations
Effectively communicates the physicians/clinicians needs or outstanding items to patients
Follows all referrals through to completed appointment and obtains all documentation related to appointment, uploading into organization’s medical record system for physician review prior to PCP follow-up appointment
Ensures any missed external appointments are rescheduled and communicated to the PCP
Addresses referral-related phone calls from patients, providers, etc
Completes and addresses phone messages in a timely manner
Provides extraordinary customer service to all internal and external customers
Performs other related duties as assigned
Job description
We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
• Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
• Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
• Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
• Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
• Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
• Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Care Coordinator is a highly visible customer service and patient-focused role. They work directly with the organization’s patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians and other medical personnel, and any other entities necessary for successful completion of approved referrals.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
• .Serve as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers.
• Facilitates communication, collaboration, and coordination of care. Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care.
• Schedules patients utilizing coordinated provider list (CPL), makes all necessary arrangements related to the appointment, notify patients of appointment information: date, time, and location.
• Uses web-based insurance platforms to generate referral authorizations.
• Effectively communicates the physicians/clinicians needs or outstanding items to patients.
• Follows all referrals through to completed appointment and obtains all documentation related to appointment, uploading into organization’s medical record system for physician review prior to PCP follow-up appointment.
• Ensures any missed external appointments are rescheduled and communicated to the PCP.
• Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone messages in a timely manner.
• Provides extraordinary customer service to all internal and external customers.
• Performs other related duties as assigned.

Knowledge, Skills And Abilities:
• Knowledge of medical terminology, CPT, HCPCS and ICD coding desired
• An understanding of the company's patient population, including the complexities of Medicare programs
• Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.
• An understanding of the company's patient population, including the complexities of Medicare programs
• Detail-oriented with the ability to multi-task.
• Able to exercise proper phone etiquette.
• Ability to navigate proficiently through computer software systems & use technology.
• Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Spoken and written fluency in English; bilingual preferred.

Education And Experience Criteria:
• High School diploma or equivalent required
• A minimum of 1 year of referral experience in a healthcare setting required.
• Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
• Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred
• Healthcare experience within the Medicare Advantage population preferred.
• Medical Assistant certification preferred
• CPR for Healthcare Providers is preferred

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply