Front Office Duty Manager

Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

The prestigious RACV City Club has been awarded Club of the Year numerous times, ranking it amongst the world’s finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, and state of the art conference facilities and more. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.

About the Opportunity
As a Duty Manager, you will be responsible for the efficient operation of the resort in the absence of the Heads of Departments. You’ll be a leader for all team members, provide excellent customer service and tend to guests’ and members’ needs in a friendly and professional manner.
This position is a permanent full-time role. You’ll be rostered to meet the peak and flow of business demands that will have varied shifts that include evenings, weekends, and public holidays.

This could be just the right role for you?
Provide effective ‘hands on’ leadership to the Front Office, Housekeeping, and relevant teams through the creation of a safe, team orientated, challenging and motivating work environment to deliver high quality member services that provide value and benefit.
Assist in the induction and training of staff aligned with RACV policies and procedures.
Monitor operation of the property ensuring presentation is always at the agreed standard and compliance with all relevant regulations.
Display a strong knowledge of property facilities, services, events and activities, and its local tourism and attractions.
Proactively identify, report and control hazards and risks in line with RACV HSW policy and procedure and in consultation with employees.
Develop and prepare statistical reports per Management direction.
Ability to perform physical requirements of the role, e.g. working on your feet & heavy lifting.

What you’ll need to be successful
Minimum 1 – 2 years’ experience in a similar role
Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage.
A desire to deliver a high level of customer service.
Excellent administration and organisational skills
A high attention to details
Flexibility to work across a 7-day rotating roster.

We are Offering
Discounts on RACV products & resorts
Uniform provided
(Unique offer from each resort e.g. Employee of the month recognition)

The RACV difference
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Submit your CV via the link.