Front Office Executive (Receptionist , Hotels/Resorts

Location
Paud Road, Pune, Maharashtra
 
Benefits
Pulled from the full job description
 
Full job description
Job Title: Front Office Associate
Department: Front Office
Experience Required: 2–3 Years
Employment Type: Full-time
Food & Accommodation: Provided

About the Role:

We are seeking an enthusiastic and guest-oriented Front Office Associate to join our dynamic team for the pre-opening of our premium resort. This is a unique opportunity to be part of the core team that shapes unforgettable guest experiences right from day one.

Key Responsibilities:

Greet and welcome guests with warmth and professionalism.
Handle check-in/check-out procedures efficiently and accurately.
Manage reservations and room assignments using PMS (Property Management System).
Address guest queries and resolve complaints in a timely and courteous manner.
Coordinate with housekeeping and other departments to ensure seamless guest experiences.
Maintain accurate records of guest interactions and transactions.
Ensure the front desk area is clean, organized, and presentable at all times.
Support the front office team with administrative tasks as required.
Key Requirements:

2–3 years of experience in front office operations, preferably in the hospitality industry.
Prior experience in resort/hotel pre-opening will be an added advantage.
Knowledge of PMS software like Opera, IDS, or similar.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Positive attitude and passion for delivering outstanding guest service.
Willingness to work in shifts, including weekends and holidays.
Perks & Benefits:

Complimentary Food and Accommodation.
Opportunity to work in a serene and vibrant resort environment.
Growth potential within a reputed hospitality brand.
Be a part of an exciting pre-opening journey and create memorable guest experiences from day one.
Job Types: Full-time, Permanent

Benefits:

Food provided
Schedule:

Rotational shift
Work Location: In person