Front Office Operations

Skills:
Customer Relationship Management (CRM) software, Microsoft Office Suite, Point of Sale (POS) systems, Data Entry, Scheduling software, Conflict Resolution, Communication Skills, Basic Accounting,

Company Overview

NANOCARE HEALTH SERVICES PRIVATE LIMITED is a healthcare company situated in the IIIT-H Campus, Hyderabad. The organization operates in the hospital and health care sector, employing a dedicated team of 11-50 individuals. NANOCARE aims to provide innovative health services and solutions to enhance patient care and manage healthcare systems effectively, leveraging technology and specialized healthcare expertise. For more information, visit our website at www.nanohealth.in.

Job Overview

We are seeking a Junior Front Office Operations professional to join our dynamic team at NANOCARE HEALTH SERVICES PRIVATE LIMITED. This is a full-time position located in Hyderabad. The ideal candidate will have 1 to 3 years of relevant experience and will be responsible for maintaining efficient front office operations in a healthcare environment. This role is crucial in ensuring excellent customer interaction and administrative support within the facility.

Qualifications And Skills

Proficient in Customer Relationship Management (CRM) software to manage client interactions and data efficiently (Mandatory skill).
Excellent data entry skills with high accuracy to ensure that patient information is recorded correctly (Mandatory skill).
Strong communication skills for effective interaction with patients, staff, and external parties (Mandatory skill).
Competence in using Microsoft Office Suite to create documents, spreadsheets, and presentations as part of daily tasks.
Familiarity with Point of Sale (POS) systems to handle transactions and manage accounts receivable.
Experience with scheduling software to manage appointments and optimize the use of resources.
Ability to resolve conflicts quickly and efficiently, ensuring smooth operations and maintaining client satisfaction.
Basic understanding of accounting principles to manage billing and keep financial records accurate and up-to-date.

Roles And Responsibilities

Manage the front desk operations, ensuring a welcoming and informative environment for patients and visitors.
Perform accurate data entry and maintain organized patient records with confidentiality.
Coordinate with various departments to schedule patient appointments and follow-up consultations.
Handle patient inquiries efficiently and provide relevant information or direct them to appropriate personnel.
Operate office equipment and POS systems to manage day-to-day financial transactions.
Assist in maintaining an organized and efficient filing system to ensure quick retrieval of information.
Conduct routine checks and balances to manage office supply inventory and reorder as necessary.
Collaborate with the healthcare team to support administrative and operational functions in the facility.