Front Office Receptionist

Job description

Greeting patients and customers of the Center in a courteous manner and provide any necessary instructions/directions. Informing staff of concerned department patient arrivals.
Understanding the Hospital Management System we have in place and adhere to the best practices of our Center in terms of maintaining, updating, and retrieving patient data in the System
Obtaining and entering new patient demographics
Reviewing all forms for accuracy and completion according to Center policies prior to accepting
Other general responsibilities of a Receptionist at a Hospital
Grooming standards of the centre to be followed
Billing for the patients and closure of account on daily basis before leaving
Escorting patients and attendants
Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports)
Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.
Appointment booking and follow ups for OPD patients.
Rescheduling of the OPD appointments
Daily reports sending it to all concern department
OP Billing Collecting payments before consulting the doctors and before procedure
Documenting OPD and IP reports - Maintaining all the OPD and IP report and sending it to concern department by end of the day without any errors
IP Billing Collecting the payment before the procedure, cross checking about the materials used and issued before closing the bill and then giving the discharge clearance by coordination with nursing and pharmacy department.
Skills and specifications
1.Willingness to discover and develop meaningful patient relationship
2. Friendly, Polite and tactful attitude
3.Excellent communication and good presentation skills
4.Ability to cope up with multiple projects and deadlines
5.Ability to motivate and energize the fellow team members
6.Ability to tackle with diverse customers
7. Willing to build a long –term relationship with the customer
QualificationAny degree

Experience (Indicative)1-2yrs

Role: Front Office Executive

Industry Type: Medical Services / Hospital

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: Front Office & Guest ServicesEducation

UG: Graduation Not Required

Job Type: Full-time

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

Health insurance
Paid time off
Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person