Front Office Shift Leader

Job description
The Copthorne Hotel Manchester are seeking an experienced Reception Shift Leader to provide a warm welcome, helpful and efficient service to guests
• Do you enjoy delivering excellent customer service?
• Are you an experienced Receptionist/Shift Leader?
• Do you wish to progress your career?

If you've answered 'yes' to the above, this may be an ideal opportunity for you!

As Reception Shift Leader your key responsibilities include:
• Providing a friendly and efficient service to guests, ensuring company policy and procedures are complied with, consistently
• Dealing with guest queries/complaints promptly and communicating with the Duty Manager, as appropriate
• Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to the required standard
• Ensuring all reports are updated regularly throughout the day
• Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service
• Assisting the Front Office Manager with the smooth running of the department, including supervision and training of the Reception team

We are keen to hear from applicants with the following:
• Previous Reception experience within a quality hotel
• Excellent knowledge of computerised Front Office system, e.g., OPERA
• Excellent communications skills
• A positive, ‘can do’ attitude
• The ability to work well under pressure
• Excellent customer service skills
• Ability to work on a rota basis, including weekend work. Typical shifts are 07:00-15:30 or 14:30-2300, as the business requires

About The Hotel:

The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.

About The Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you:

We offer a competitive benefits package including:
• Cash Health Plan cover option
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Life Assurance, where applicable
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free/subsidised car parking
• Social Events, Wellbeing and Team Activities
• Uniform
• Length of Service related holiday scheme
• Recommend a Friend Scheme, where eligible

… and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1++6, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.