Full Time Senior Administrator Receptionist or Practice Manager

About Us

At the Gold Coast Headache and Migraine Clinic / M Physio Australia we are the leaders in the treatment and management of headache and migraine conditions.

The company has a great team culture, full of fun and bubbly personalities who support one another to deliver professional results for our patients.

Who We Are Looking For

We’re looking for a Physiotherapy Practice Manager / Senior Administrator who is not only skilled and experienced but also a great fit for our team. The right person will have:

Strong organisational and administrative skills, with the ability to manage clinic operations efficiently and ensure everything runs smoothly.
Excellent communication and interpersonal skills, making it easy to build rapport with patients, colleagues, and external providers.
Reliability and accountability, showing up consistently, following through on commitments, and taking ownership of their role.
A proactive and adaptable mindset, able to learn quickly, take feedback on board, and continuously improve processes.
A positive and team-focused attitude, fostering a supportive, respectful, and collaborative workplace where everyone thrives.
Award Winning Clinic

Our company is composed of award-winning clinics committed to delivering the highest quality of care and expert advice to all our patients.

The company has been featured on Channel 7, + and 10 News multiple times, the Courier Mail and ABC news radio, just to name a few.

Awards include the following:

2022 Top 5 physiotherapist of the year by Australian Allied Health Awards
2018 Finalist in the Optus Health Business Service of The Year
2016-2020 Finalist in the Australian Small Business Championships Award
2017 Finalist for the HESTA Primary Healthcare Awards
2016 Winner in the Lord Mayors Multicultural Businessperson of the Year
About The Role

We are seeking a Full Time Practice Manager or Senior Administrator for an immediate start.

This is a diverse role where you will be dealing directly with patients, third-party organisations and expert clinicians on our team. Outstanding verbal and written communication skills and a can-do attitude are essential, as is the ability to work well in a team environment.

As the Practice manager/Senior Administrator, some of your tasks will be:

Overseeing the administrative and business operations of the clinics including hiring employees, updating processes and policies, ensuring compliance with regulations, assisting with managing the budget of the practice and reporting to the management team;
Providing leadership and support to the administration team;
Providing excellent customer service and demonstrating confident communication skills over the phone, online and in person;
Competently managing the daily operations, supporting the clinicians, administration team and patients;
Converting phone calls and online enquiries into bookings and following up opportunities.
Skills & Experience:

Previous experience as a practice manager in an allied health setting is highly advantageous, but not essential.

The Gold Coast Headache and Migraine Clinic/M Physio is a fast-paced environment and we require someone who is capable of prioritising and multi-tasking.

We need someone who is a problem solver and takes initiative with a great work ethic and a can-do attitude to look after our patients and the company.

Your ability to navigate technology and social media is an advantage, i.e. creating social media posts, following up on enquires, using email and learning our cloud-based patient management system.

We are a small team and our opening hours are from Monday to Friday between 8:00am – 6:00pm. Occasional Saturday work may be possible.

It is also preferred the successful candidate has a valid Australian car licence.

How We Look After Our Team:

Events - All clinics shut down on a quarterly basis for a fun get-together, with an inspiring speaker for personal and professional growth, followed by a goal-setting workshop, and finishing it off with a fun social night out activity + dinner.
Amazing friendly team - Fun, dynamic and social team with regular get-togethers.
Supportive Management - Ongoing dedicated mentoring.
Career development - Opportunity for career growth through our career development program.
Work-Life balance flexibility - With time off over Christmas.
If you feel that you are a good match and could make this role your own, please apply with a covering letter and resume detailing why you are a good match for this position. Salary is negotiable depending on the right candidate!

Apply now for this excellent administration opportunity!

Job Types: Full-time, Part-time, Permanent

Pay: $60,000.00 – $75,000.00 per year

Expected hours: 25 – 38 per week

Benefits:

Employee discount
Employee mentoring program
Professional development assistance
Profit sharing
Salary packaging
Supplementary Pay:

Performance bonus
Ability to commute/relocate:

Bundall QLD 4217: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Medical administration: 1 year (Preferred)
Language:

English (Required)
Work Authorisation:

Australia (Required)
Work Location: In person

Application Deadline: 26/04/2025
Expected Start Date: 24/04/2025