Guest Service Agent

ABOUT THE ROLE:

Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Be an ambassador for the hotel, positively representing and promoting our boutique brand
Be a key part of the guest experience, interacting wherever and whenever possible
Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
Coordinate with other departments
Answer and dispatch both incoming external and internal calls
Maintain sufficient knowledge of all room rates and available packages
Follow up on all guest requests and complaints
Be a key part of the guest experience, interacting wherever and whenever possible
Support the operational teams with administrative tasks as required

ABOUT YOU:

Have a desire to genuinely help people
Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
Good time management and communication skills
Well-developed computer knowledge and strong administrative skills
You have a warm, personable yet professional disposition
Front Office/reservation experience preferred but not essential
Success in a similar role preferred but not essential, we are employing on attitude not just experience
Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
An acute eye for detail and exceptional interactive social skills
Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
Positive mindset and a can do attitude

ABOUT US:


Alamanda Palm Cove:

Ranked in the top 5 hotels in all of Australia by TripAdvisor, the secret behind Alamanda Palm Cove is space – with 40 spacious guest suites, the LM Spa, Nu Nu Restaurant, stunning wedding facilities and gorgeous gardens, grounds and pools all in a beach front location with sweeping views of the Coral Sea
www.lancemore.com.au/alamanda



Lancemore Hotel Group

Founded in 1+86, The Lancemore Group is a leading Australian boutique lifestyle brand.

Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

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Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth


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