Guest Service Agent

At Fairfield by Marriott, our purpose is to open doors to opportunity. We put our people first and embrace change to keep innovation alive at Marriott International. If you have a passion for guest service, then we want you to be a part of our team!

The Guest Service Agent will be responsible for welcoming our guests and verifying all information during the check-in/check-out process. In this role, accuracy and accountability are key. This is the ideal position for someone who shines in guest service, has excellent attention to detail, is skilled in problem resolution, and enjoys working in a fast-paced environment.

The successful candidate should be focused on providing professional service and creating memorable experiences through meaningful connections with our guests. We are looking for someone with a friendly, outgoing attitude, and the ability to personalize guest experiences.

Job Requirements:
Welcome guests in a friendly, prompt, and professional manner, recognizing Rewards Members as well as returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Promote and acknowledge guest participation in Marriott Rewards and provide benefits to all members
Create and maintain a positive and productive atmosphere at the front desk; have good working relationships with managers and associates in other departments
Take action to solve guest problems/complaints using appropriate service recovery guidelines
The ability to work well within a team environment
Ensure the work area is clean, neat, and well organized
Check hotel availability and know sales strategy each day through communications with the front desk supervisor
Attend daily meetings and implement all information into your work
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Calm, organized work ethic with the ability to prioritize and meet deadlines

Qualifications and Requirements
High school diploma/Secondary qualification or equivalent
One-year front desk/guest service experience strongly preferred
Must speak fluent English
The ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)
Strong math skills are used frequently when handling cash or credit