Reservations Agent

Fraserway RV is Canada’s largest vertically integrated RV Company. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers’ vacation dreams are realized.

We are looking to hire for the position of Retail Reservations Agent to join the Team at our Delta, BC Location. This is a Seasonal, Full-Time position.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

Opportunities for career growth and development
Competitive Healthcare Benefits Package
Employer matching RRSP program
Corporate discounts on computers, flights, hotels, etc.
Employee/Family Bursary Program
Friendly and supportive work environment and an ambitious team
Discounts on RV purchases, rentals and parts
Company events focused around social action and getting together as a team
Responsibilities & Duties:

Quote and invoice rental reservations
Communicate with customers and process retail reservations via email, phone and LiveChat
Provide advice to select suitable vehicle types to customers
Demo rental vehicles to walk-in customers
Process customer payments
Perform a variety of administrative duties, and other tasks as they arise
Requirements:

To be successful in the job role, you must:

Be a person of integrity and always make a positive contribution within the work environment
Be reliable, punctual and hard-working
Have excellent customer service, communication and interpersonal skills
Be fluent in English (additional languages including German, Dutch is considered an asset)
Have a friendly outgoing personality and love working with an international clientele
Be confident working in a fast-paced environment and handling multiple ongoing assignments simultaneously
“Go the extra mile” - Care about people and have the desire to be part of a team who cares deeply about making customers' vacation dreams come true
Be a real team player, using tact and diplomacy to aid effective communication, maintain and develop mutual respect and build a good relationship with your peers – We strive for a friendly working environment!
Computer literacy is key and data entry
Able to work in a fast-paced environment
Able to work weekends, compensated by days off during the week
Compensation ranges between $1+ and $21 per hour, based on customer service experience.
Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.

We thank all candidates for applying; however, only those selected for an interview will be contacted