Guest Service Agent

enefits
Pulled from the full job description

Employee discount
 
Full job description
Be part of our fun, supportive team
Competitive salary, excellent work conditions and employee discounts
Full Time Role
The Lindenderry Red Hill by Lancemore is looking for friendly, experienced and well
presented team member who will fit into our culture of delivering outstanding
customer service. Currently we are looking for a full time position representing the front of house reception team


At Lancemore Lindenderry Red Hill, we have a culture of striving to exceed our guests' expectations at all times and having the "Yes We Can" attitude


ABOUT THE ROLE:


Our Guest Service Agents play a key role in the guest experience. Your responsibilities in this role include the following;

Checking guests in and out, responding to enquiries and providing information about our facilities and services available
Answering incoming calls and emails and responding professionally and timely
Assist reservation enquiries with rates, availability, packages and facilities and
services we have to offer.
Ensuring guest accounts are set up and updated accurately with all relevant notes and transactions including processing of payment.
Communicate guest requests & issues to appropriate departments promptly
and efficiently, ensures special requests are actioned appropriately and timely
Reconciles cashier floats at the completion of each shift
Communicate with Team Members on the following shift in order to ensure
continuity of service.
Maintaining the presentation of the front desk at all times - first impressions count
ABOUT YOU:

Passionate about delivering exceptional guest satisfaction
Love to be part of a team with exceptional employee engagement
Knowledge of a hotel's front office administrative duties – including the
administration of reservations, cash handling and reception duties is distinct
advantage.
Commitment with flexibility to work mornings, evenings, weekends and public
holidays
Proactive and positive focus with a passion for the hotel hospitality industry
ABOUT THE PROPERTY:


If ever there was a place for you to rest and dream, it is Lancemore Lindenderry Red Hill. Set in the very heart of Red Hill amongst 34 stunning acres of gardens and vines, our luxury Mornington Peninsula accommodation is ideally positioned to soak up the spectacular views of pure-sand beaches, soul-enriching nature, artisan produce and mere minutes from the region’s most revered cool climate wineries.


ABOUT THE GROUP:


Founded in 1+86, The Lancemore Group is a leading Australian boutique lifestyle
brand and pioneer in boutique hotels and residential conference facilities.

Our hotels offer boutique accommodation, conferences & meetings, weddings
& events, wellness spas, critically acclaimed restaurants and an award winning
wines.
We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...


Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth


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