Head of Rewards Experience

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Work type: Fixed term Full time
Work type: Permanent Full time
Closing at: Apr 20 2025 - 23:55 AEST
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+month contract opportunity
Bring your customer first mindset
Be creative and think outside the box to redesign the Rewards program
You will simplify complex processes to make customer experience simple, fast and easy
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Head of Rewards Experience, you will join the Rewards Team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

Lead the comprehensive redesign, ensuring alignment with business objectives, customer expectations and market trends.
Develop a strategic roadmap for the migration process
Collaborate closely with new vendor performance
Partner with internal stakeholders across product, marketing, technology, operations, customer service
Communicate progress, risks and changes effectively to executives and key stakeholders
Oversea the project lifecycle
Coordinate cross functional teams
Enhance customer experience
Utilise customer insights, market research and competitive analysis to inform platform requirements
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

Experienced senior rewards leader with proven program/product management
Strong project management skills with a track record of delivering complex projects on time and within budget.
A strategic thinker with commercial acumen capability
Solid understanding of Rewards Programs and the impact on the business
Deep understanding of customer loyalty, rewards program design, and digital experience best practices.
Familiarity with data privacy regulations) and compliance considerations.
Demonstrated capabilities in stakeholder management and being able to communicate with influence
Demonstrated capability of customer obsession, innovation & simplification

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.