Health Admin Services Associate Manager|Healthcare

Job Skill:Information Management System Testing and Validation

Designation: Management Level - Associate Manager

Job Location: Chennai

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 6++,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

  

What would you do?

"Full Time, Benefits eligible, 100% Work from Office (Return to Office). Night Shifts Only '- Mobilize appropriate resources
• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with Client Account and Account Management Team leadership - Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets In Health Information Management (HIM) you will be responsible for the practice of acquiring, analyzing and protecting digital and traditional medical information vital to providing quality patient care.

What are we looking for?
• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationship "Skill Name - Expected Proficiency Level Accenture Delivery Methods (ADM) P2 - Proficient Accenture Delivery Tools P2 - Proficient Account Management P1 - Novice Client Relationship Development P3 - Advanced Contract Compliance Execution P2 - Proficient Contract Management P1 - Novice Cost Management P3 - Advanced Cost to Serve Management P1 - Novice Demand Management P3 - Advanced Offering Acumen P2 - Proficient Operating Level Agreement P3 - Advanced Operational Excellence P3 - Advanced Operations Management P3 - Advanced Program and Project Management P1 - Novice Project Management P3 - Advanced Quality & Process Improvement P2 - Proficient Sales Enablement P3 - Advanced Service Change Management P2 - Proficient SLA (Service-Level Agreement) Management P3 - Advanced" The desired candidate must have a minimum of 5 years customer contact management experience.
• "- Client Relationship Development P3 - Advanced - Cost Management P3 - Advanced - Demand Management P3 - Advanced - Operating Level Agreement P3 - Advanced - Operational Excellence P3 - Advanced - Operations Management P3 - Advanced - Project Management P3 - Advanced - Sales Enablement P3 - Advanced - SLA (Service-Level Agreement) Management P3 - Advanced""- Accenture Delivery Methods (ADM) P2 - Proficient - Accenture Delivery Tools P2 - Proficient - Contract Compliance Execution P2 - Proficient - Offering Acumen P2 - Proficient - Quality & Process Improvement P2 - Proficient - Service Change Management P2 - Proficient""- Account Management P1 - Novice - Contract Management P1 - Novice - Cost to Serve Management P1 - Novice - Program and Project Management P1 - Novice""
• Demonstrate strong/expert customer service skills: ability to prioritize customer needs, action oriented and responsive
• Excellent listening skills with ability to understand diverse accents and dialects of physicians/providers, their staff, and patients"

Roles And Responsibilities

"- Mobilize appropriate resources
• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with Client Account and Account Management Team leadership - Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets"

Any Graduation