Helpdesk Executive

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Helpdesk Executive Work Dynamics What this job involves? Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax. Handle Servimax Efficiently and Effectively. Forwarding on reactive calls to shift engineers.

Issue job cards. Inputting weekly timesheets from Engineers Answering queries from the tenants Liaising frequently with tenants Generating Performance reports to present to < >>>>> on Monthly basis Maintaining the ongoing works schedule Filing of paperwork Taking/Producing Minutes of Weekly and Monthly Meetings On-site end user support for approximately 50 individuals Daily operations of the “Help Desk” function including delivery, problem escalation/resolution. Notify the CSO / Fire officer / Customer Care manager & DGM Facilities on site at the time of all Emergency Calls Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required Sound like you? To apply you need to have: Proven industry experience Are you a degree holder with three to five years’ experience in facilities management?

Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply. Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team.

Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.

We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.