Hotel Front Desk Agent

Job highlights
Identified by Google from the original job post
Qualifications
Thoroughly understands and adheres to proper credit, check and cash handling policies and procedures
Possesses a working knowledge of reservations procedures
Proficient in how to use front office equipment and the property management system
High School diploma or equivalent
Denton, TX 76205: Relocate before starting work (Required)
Benefits
We are seeking dedicated and passionate Front Desk Associates to join our exceptional team at a competitive pay rate starting at $13.50/HR and Up DOE including benefits (PTO, Employee Discount)
RAIN Daily Pay - All associates have the ability to get up to half of their pay at any time directly deposited to their account instantly or within 1 to 2 days prior for a small transaction fee prior to the normal payroll date
NetPerks - All associates get access to savings and discounts up to 60% from 200+ locations for everything from oil changes, groceries, food and retail outlets and more!
Pay: From $13.50 per hour
Employee discount
Paid time off
Responsibilities
The Front Desk Associate's responsibilities include but are not limited to representing the hotel to the guests throughout all stages of the guest's stay
The Front Desk Associate determines a guest's reservation status, identifies how long the guest will stay, helps guests complete registration cards, assigns rooms and accommodates special requests whenever possible
The Front Desk Associate is also responsible for verifying the guest's method of payment, following established credit-checking procedures, entering the guest and room information in the property management system as well as communicating this information to the appropriate hotel personnel
The Front Desk Associate works closely with the housekeeping department in keeping room status reports up to date and coordinates with the maintenance department requests for maintenance and repair work
The Front Desk Associate must be sales-minded and be able to present options and alternatives to guests, offer assistance in making choices, know the location and types of available rooms, know the activities and services of the property, perform cashiering tasks such as bill and/or invoice settlement and post charges to the guest’s folio
Registers guests and assigns rooms
Accommodates special requests whenever possible
Assists in preregistration and blocking of rooms for reservations
Knows room locations, types of rooms available and room rates
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms
Takes same day reservations and future reservations when necessary
Processes guest check-ins, check-outs and perform cashier related functions like posting charges to guest accounts and issuing paid outs etc
Ability to use problem resolution techniques concerning guest issues and escalate to management when appropriate for guest recovery
Uses proper telephone etiquette
Uses proper mail, package, and message handling procedures
Reads and initials the pass-on log daily, checks the bulletin board and is well aware of daily activities and meetings taking place in the hotel
Attends departmental meetings
Reports any unusual occurrences or requests to the manager or assistant manager
Knows all safety and emergency procedures and is aware of accident prevention policies
Maintains the cleanliness and organization of the front desk area
Responds to all guests, co-workers, vendors, and visitors in a professional, friendly and courteous manner at all times
Complies with attendance rules and is available to work on a regular basis
Perform any other job-related duties as assigned
Job description
Hotel Overview

The Springhill Suites by Marriott in Denton, TX is a beautiful 12+ room hotel in Denton, Tx. We are located in the business district and within a 5 minute drive of the University of North Texas and Texas Women's University. We are nearby historic museums, shopping at the Golden Triangle Mall and over 25 restaurants and entertainment venues in our famous downtown square as well as Buc-ees. The Texas Motor Speedway, home to NASCAR racing, is only 20 minutes from the hotel. We are centrally located and only minutes from Peterbilt, Tetra Pak, Sally Beauty, WINCO Foods and Denton Regional Hospital with easy access to I-35 near Teasley Lane.

Visit our hotel website at https://www.marriott.com/en-us/hotels/dfwsd-springhill-suites-denton/overview/

Job Summary

We are seeking dedicated and passionate Front Desk Associates to join our exceptional team at a competitive pay rate starting at $13.50/HR and Up DOE including benefits (PTO, Employee Discount).

New Benefits
• RAIN Daily Pay - All associates have the ability to get up to half of their pay at any time directly deposited to their account instantly or within 1 to 2 days prior for a small transaction fee prior to the normal payroll date.
• NetPerks - All associates get access to savings and discounts up to 60% from 200+ locations for everything from oil changes, groceries, food and retail outlets and more!

The Front Desk Associate's responsibilities include but are not limited to representing the hotel to the guests throughout all stages of the guest's stay. The Front Desk Associate determines a guest's reservation status, identifies how long the guest will stay, helps guests complete registration cards, assigns rooms and accommodates special requests whenever possible. The Front Desk Associate is also responsible for verifying the guest's method of payment, following established credit-checking procedures, entering the guest and room information in the property management system as well as communicating this information to the appropriate hotel personnel.

The Front Desk Associate works closely with the housekeeping department in keeping room status reports up to date and coordinates with the maintenance department requests for maintenance and repair work. The Front Desk Associate must be sales-minded and be able to present options and alternatives to guests, offer assistance in making choices, know the location and types of available rooms, know the activities and services of the property, perform cashiering tasks such as bill and/or invoice settlement and post charges to the guest’s folio.

Essential Functions
• Registers guests and assigns rooms. Accommodates special requests whenever possible
• Assists in preregistration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check and cash handling policies and procedures
• Knows room locations, types of rooms available and room rates
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms
• Possesses a working knowledge of reservations procedures. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
• Proficient in how to use front office equipment and the property management system
• Processes guest check-ins, check-outs and perform cashier related functions like posting charges to guest accounts and issuing paid outs etc.
• Ability to use problem resolution techniques concerning guest issues and escalate to management when appropriate for guest recovery
• Uses proper telephone etiquette
• Uses proper mail, package, and message handling procedures.
• Reads and initials the pass-on log daily, checks the bulletin board and is well aware of daily activities and meetings taking place in the hotel
• Attends departmental meetings
• Reports any unusual occurrences or requests to the manager or assistant manager
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Maintains the cleanliness and organization of the front desk area
• Responds to all guests, co-workers, vendors, and visitors in a professional, friendly and courteous manner at all times
• Complies with attendance rules and is available to work on a regular basis.
• Perform any other job-related duties as assigned.

Job Requirements
• High School diploma or equivalent
• Previous Front Desk experience in a hotel or a related field preferred.
• Computer and PMS experience preferred.

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online or submit an application at our property between 10AM and 5PM located at:

SpringHill Suites - Denton
1434 Centre Pl Dr
Denton, TX 76205

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in hotel operations, turnarounds and new hotel development for independent hotel owners, portfolio investment groups and national financial institutions from limited service to extended stay to full service convention hotels and resorts. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in Texas and the United States. You simply can’t find that type of hotel management expertise anywhere else.

Hospitality is our passion!

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions.

For more information about DePalma Hotels & Resorts please visit our company website at www.depalmahotels.com

Job Type: Part-time

Pay: From $13.50 per hour

Benefits:
• Employee discount
• Paid time off

Schedule:
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Experience:
• Hotel: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Marriott: 1 year (Preferred)
• Fosse: 1 year (Preferred)
• Guest services: 1 year (Preferred)

Ability to Relocate:
• Denton, TX 76205: Relocate before starting work (Required)

Work Location: In person