Hotel Operations

Hotel Operations Manager Job Description

This role involves overseeing the operational efficiency of multiple hotels across India, ensuring that they meet industry benchmarks and follow standardized procedures.

Key Responsibilities:
• Review daily hotel operations and maintenance activities to identify areas for improvement.
• Ensure adherence to SOPs, industry standards, and scheduled processes.
• Analyze HLP reports from all units, highlighting any deviations or concerns.
• Focus on preventive maintenance activities as per schedules.
• Renew annual maintenance contracts for essential services like HVAC, lifts, and fire systems.
• Finalize technical scope of work, negotiate rates, and assist unit teams with Work Orders and Purchase Orders.
• Timely address breakdowns, failures, and incidents to minimize downtime.
• Maintain inventory records for engineering tools, equipment, and consumables.
• Track and fulfill engineering-related compliances, such as pollution control board and fire system regulations.
• Manage the health and upkeep of engineering systems and equipment to increase lifespan and performance.
• Plan, schedule, and execute renovations as required.
• Prepare and review annual budgets, providing guidance to hotel GMs.
• Support pre-opening activities for new hotels and resorts, working closely with operation and project teams.
• Regularly visit hotels to interact with engineering teams, review operations, impart training, and receive feedback.
• Verify log books, registers, and records are up-to-date.
• Analyze complaints, implement corrective actions, and prepare management information systems (MIS) reports on consumption, work progress, and Capex works.
• Collaborate with unit GMs and engineering teams on MEP activities and technical guidance.
• Coordinate with project teams for smooth hotel handovers, snagging works, and scheduling.
• Work with consultants to ensure timely completion of mandatory compliance requirements.

Preferred Candidate Profile:
• Excellent communication skills.
• Market intelligence and knowledge.
• Negotiation skills.
• Networking abilities.
• Strong work relationship management skills.
• Effective change management.

Benefits:

This role offers a competitive salary package, opportunities for professional growth, and a chance to work with a dynamic team in the hospitality industry.

Others:

We encourage applicants with a strong background in hotel operations, engineering, and management to apply. The successful candidate will have excellent problem-solving skills, be able to multitask, and have a customer-focused attitude.