Housekeeping Manager

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description
• Lead and manage all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Mentor, coach and develop Housekeeping colleagues through ongoing training, timely feedback, meaningful recognition, and valuable performance appraisals
• Assist the Director of Housekeeping in the administration and management of housekeeping, including but not limited to: payroll, scheduling, supply and inventory control, uniforms & linen
• Maximize rooms revenue by monitoring efficiency, productivity and cost controls that are essential to luxury guest services
• Contribute to a positive hotel culture by exceeding expectations of our four pillars (colleagues, owners, guests and brand)
• Support the action planning as a result of the Colleague Engagement Survey
• Ensure five star standards of cleanliness are met at all times in guest rooms, public and heart of house spaces
• Collaborate with the Engineering department to support preventative maintenance programs
• Ensure effectiveness of lost and found policy and follow-up
• Promote health, safety and wellbeing of our guests and colleagues by having in-depth knowledge of Hotel's crisis and emergency procedures
• Promote safe working environment by managing attendance, reporting and preventing workplace hazards, reporting workplace accidents, and participating in return-to-work programs
• Actively participate in hotel committees
• All other duties and special projects as assigned

Qualifications
• 3 years of supervisory experience in housekeeping management as an executive housekeeper, housekeeping director, or other similar position
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service