Housing Collections Officer

Job description
12 Month Fixed-term Contract or Secondment

£26,835 - £27,711 per annum (pro rata)

30 hours per week

This is a part-time position, however we welcome applications from those who wish to work fewer hours or job share.

We do things well and keep developing.

Love all things finance and customer-focussed.

We are looking for a Housing Collections Officer to manage rent accounts for clients in temporary accommodation.

You will be the first point of contact for customers and colleagues, providing advice and assistance. You will also be helping our clients to establish and maintain reasonable payment plans in relation to ongoing rental liabilities and debts to avoid eviction or court action.

You will have experience of managing accounts, collecting debts and providing advice and assistance to customers and colleagues. Ideally, you will have experience of using rent collection systems and knowledge of housing finance arrangements for temporary accommodation.

We’re better together.

You will enjoy work together as part of a team to deliver on our vision of making Teignbridge a healthy and desirable place where people want to live, work and visit.

We are an equal opportunities employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, ****** orientation and socio-economic status. We also welcome applications from military veterans and their families.

We can offer:
• Generous Local Government Pension Scheme.
• Hybrid and flexible working – Part office based, and part home based.
• Free car parking (we also have close access to a mainline train station).
• A refurbished modern zero carbon emissions office space.
• Generous annual leave and wellbeing package.
• Heavily discounted membership at Teignbridge District Council Leisure Centres.
• Cycle to Work Scheme.
• Opportunities for career and self-development.
• 24/7 employee discount access and employee assistance support.

You are a Teignbridge District Council fit if you:
• Have a good level of literacy and numeracy, with a minimum of A-Level standard or equivalent.
• Have relevant experience and an understanding of the job, or transferable skills and the aptitude to learn quickly.
• Have good attention to detail, are level-headed, and have a positive approach to your work
• A general knowledge and interest across all aspects of IT, with a willingness to evolve these skills to improve the customer’s experience.
• With excellent communication skills, you will be confident working with a wide variety of stakeholders, as you share information and advice with others.
• Team player with a ‘better together’ ethos, able to actively listen to colleagues, respect and contribute to ideas, and aim to continuously improve the way we work together.

It is vital to read the job description and person specification for this role - it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.

Closing Date: Sunday 5 th January 2024 @ midnight

Interview Date: TBC

No agencies please.