HR Analyst

Unspecified

Responsibilities

·Act as a primary HR point of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.

·Manage the quality of employee data in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits

·Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity.

·Ensure maximum employee satisfaction by ensuring interactions with employees with quality & timely response. Consistently provide impactful employee experience.

·Build, organize and review knowledge base content, being the gatekeeper and publisher of KB, and ensure the promotion of direct accesses.

·Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application

·Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally

·Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services

·Support continuous improvement activities to further simplify and standardize processes

·Provide transactional Human Resource support using Workday across all processes and business units in a service center environment

·Responsible for Human Resource services standard reports

·Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together

·Initiating and leading process improvement projects to release capacity for the incoming new processes

·Perform any other duties deemed reasonable and necessary by the business

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