Human Resources Coordinator

Position Overview

The Human Resources Coordinator provides support to employees, managers, and Human Resources Business Partners with the daily operations of the Human Resources department. This position is responsible for performing a variety of administrative duties to support the Canadian HR team. This position will make HRIS system updates, maintain accurate employee records, and provide timely assistance to employees’ inquiries.


The HR Coordinator will be the first point of contact for Encore Canada’s people and will have an opportunity to administer a wide variety of HR processes and support activities. The HR team is key to Encore’s promise to support team members to connect, belong, grow, and thrive. This position reports into the Manager, Human Resources.


Key Job Responsibilities

Human Resources Administration and Support

Answer questions regarding company’s policies and procedures.
Assume responsibility for establishing and maintaining effective communication, coordination, and working relations with all team members.
Provide timely responses via HR mailbox. Escalates HR issues using judgment to assess risk and sensitivity level.
o Respond to employees regarding payroll issues as needed.

o Respond to employee inquiries about benefits processes, and other HR related processes.

Draft various HR Letters.
Assist with onboarding process for team members and coordinate with recruitment team.
Assists with off-boarding procedures (e.g., Implement Exit checklist, hardware returns).
Process and file HR mail.
Assist with benefits enrollment, administration and record-keeping
Monitor accuracy for employee leave records

Employee Records Management - HRIS Data Entry & Maintenance

Maintain employee records in the Human Resources Information system (HRIS).
Submit workflows in HRIS (e.g. UKG) and ensure approval process is followed.
Ensure compliance with data privacy and retention policies.
Track and execute employment changes (promotions, transfers, terminations).
Input and update employee information in HR systems.
Generate reports from HRIS for audits or management use.
Ensure data accuracy and integrity.

Compliance & Recordkeeping

Update internal documentation to ensure it aligns with labor laws and internal policies
Support relevant internal audits by organizing required documentation
Track certifications, licenses, and mandatory documentation
Assist in formatting and proofreading HR documents

HR Communication

Assist with drafting internal HR communications and announcements
Maintain HR bulletin boards and intranet content
Coordinate employee surveys and feedback forms

Other responsibilities

Support special HR projects and initiatives
Liaise with HR vendors.
Performs general office support functions, as needed.

Job Qualifications

Associate Degree or Bachelor’s Degree in Human Resources or Business Management
1+ years’ experience in HR administrative and 1+ year in customer service
Fully bilingual English and French required
Critical thinker, active listener and effective time manager
Organized, detail-oriented and able to prioritize multiple tasks and deadlines
Excellent professional written and verbal communications skills
Demonstrated ability to exercise judgment and discretion in handling confidential information and situations
Ability work in a fast paced environment and balance multiple projects and deadlines
Proficient in Microsoft Office applications, especially Excel, Word and PowerPoint

Competency Group

Deliver World Class Service

Hospitality
Ownership
Do The Right Thing

Instills Trust
Safety Conscious
Drive Results

Action Oriented
See The Big Picture

Tech Savvy
Value People

Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).


Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.


The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.