Intensive Care Unit Receptionist

Job description
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Job Overview

Previous applicants need not apply

ICU Receptionist - Band 2

An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Reception team on the Intensive Care Unit.

The post will involve working on a busy reception desk. Responsibilities will include admitting and discharging patients, as well as helping relatives and supporting clinical staff in the day to day running of the Unit. A major part of this role will be welcoming visitors to the department.

We are looking for an individual with excellent communication skills, both face to face and on the telephone. Computer skills and knowledge of using excel spreadsheets are also required. The ability to deal with varied administrative duties and changing priorities is essential.

This post is part time contract working two 8 hour shifts per week to include either a Saturday or Sunday and one day during the week (Monday - Friday). This post requires flexibility to ensure the Reception area is covered between the hours of 08:00 to 1+:00 Monday - Friday and on Saturdays / Sundays to accommodate the needs of the service, and must also be able to provide cover for colleagues.

We recommend and welcome informal visits.

For further information or to arrange a visit, please contact Chantelle Stephens on 0117 41 41515, Chantelle.Stephens@nbt.nhs.uk

Main duties of the job

Assisting patient families, friends and staff visiting the unit.

Perform routine clerical duties involved in the admission, transfer and discharge of patients.

Handling both internal and external telephone enquiries.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities
• Receive visitors to the unit in a polite and friendly manner.
• Ensure that relevant Unit, Trust and NHS information is readily available for relatives.
• Perform routine clerical duties involved in the admission, transfer and discharge of patients. To include filing, tracing and maintaining all notes and x-rays, investigation reports, blood transfusion cards, or other records appertaining to the patients on the unit.
• Answer the telephone in a friendly courteous manner with due regard for patient confidentiality. All necessary information to be promptly forwarded to the relevant personnel.
• Ensure that all patients are admitted, transferred and discharged in a timely manner.
• Receive sort, distribute and redirect mail to patients and staff.
• Complete non-stock requisitions as necessary.
• Use photocopier and fax machines.
• Use computer to update demographic patient information, including admissions, transfers and discharge information as directed by the nursing staff.
• Be aware of financial restraints on ordering of supplies and services.
• Collections and delivers to other wards and departments as instructed.
• Ensure that all notes are sent to coding immediately, following discharge
• Process donations to the Unit in accordance with Trust policies.
• Undertake correspondence as directed by the Senior Nursing Team.
• Undertake appropriate clerical and administrative training to maintain required skills and competencies.
• Keep up to date with changes with Trust policies and documentation.

Assisting with the training of new ICU reception

Person specification

Education

Essential criteria
• GSCE Maths & English grade C and above
• Previous receptionist experience

Desirable criteria
• Previous NHS experience

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.