Internal Sales Representative

This is a full-time role that supports our national team across our brands: SRO Technology and Ramsey. Our business is growing, and we are expanding our sales team to support the growth of both brands.

We are seeking a motivated individual with strong customer service values, technical sales skills, ambition, and a can-do attitude to thrive in our collaborative team environment.

About Us

SRO Technology are specialists in bulk materials measurement. Australian-owned and operated, we are market leaders in dynamic weighing, density gauges, and tramp metal detection. Our focus is to help customers improve the reliability and accuracy of their instruments, enabling better decision-making. We pride ourselves on listening to our customers and delivering first-class service.

In 2024, we proudly became the custodian of Ramsey products. Ramsey’s world-renowned range of bulk weighing, monitoring, and inventory control products is known for quality, accuracy, and reliability. SRO Technology is committed to maintaining the ongoing supply of Ramsey products while rebuilding the supply chain to meet customer needs.

SRO-Enwise Values

Teamwork – Trust – Customer Focus – Technical Integrity – Boldness

Key Responsibilities:

Manage and pre-qualify incoming sales and service enquiries, technically and commercially, from local and overseas customers
Prospect for new sales opportunities, generate leads via outbound calling and email
Support the sales process from customer enquiry through to engineering, manufacturing, delivery, and post-sales service
Utilise CRM and quoting software to record customer information, manage opportunities, actively follow-up and maintain the sales pipeline
Be the internal voice of the customer, take ownership of complaints, returns and other issues to develop and improve customer satisfaction
Liaise with the wider team to identify growth potential and cross-selling opportunities
Assist with the preparation of tenders and other high-value projects
About You:

Excellent written and verbal communication skills
Strong interpersonal skills with a focus on delivering exceptional customer service
Self-motivated, accountable, and work across multiple teams with a positive attitude
Proficient in CRM and quoting software, plus MS Office
Ability to interpret schematics and engineering specifications to respond to tenders and inquiries
2 to 5 years' experience in a technical role with a solutions-sales focus
Experience in manufacturing or service environments is advantageous
Previous experience in the mining, weighing, or instrumentation industries is advantageous but not essential
Benefits:

You will benefit from a flexible working environment and the support of a close-knit team. The role offers a competitive salary of $75,000 per annum plus super, along with opportunities for career progression into external sales or account management roles. If you are looking for a dynamic role in a growing organisation with varied responsibilities, please apply with your CV and cover letter outlining why you would be an excellent fit for this role.

Job Types: Full-time, Permanent

Pay: $75,000.00 per year

Application Question(s):

Which Microsoft Office products do you have experience with?
Experience:

Internal Sales: 2 years (Preferred)
customer service: 2 years (Preferred)
Work Authorisation:

Australia (Preferred)
Work Location: In person