IT and Security Operations Analyst

Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.

Our Operations function consists of the IT, Legal, People, Finance and Analytics teams. We are here to be a key enabler to our other teams at UpGuard. Efficiency, scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguard’s ability to grow sustainably and efficiently through optimized systems and processes.

Where does this role fit in?
We’re looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard.

You’ll enjoy daily interactions with our globally distributed workforce—solving problems, improving systems, and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operations—with hands-on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements.

Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiatives—contributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence.

You won’t just keep the lights on. You’ll help shape how we evolve.

UpGuard is in the midst of a company-wide transformation, powered by cutting-edge data analytics, automation, and AI. You’ll be right at the heart of it, helping to drive the systems and support that make it all possible.
What will you do?
Enterprise IT Service Health (30%)
Run daily, weekly, and periodic IT and security checklists
Troubleshoot issues, document fixes, and raise follow-up actions as needed
Perform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)
Collaborate with DevOps and InfraOps on platform-level issues

General IT Support (40%)
Monitor and action items in the IT support queue, with a proactive approach
Prioritize tasks effectively and align timelines with stakeholders
Deliver empathetic, solutions-oriented support across systems, hardware, and software

Project Work (30%)
Identify and propose improvements as you gain business context
Work cross-functionally to implement automation, tooling, and platform enhancements
Contribute to scripts, dashboards, and operational improvements
Feed insights from day-to-day work into long-term strategic initiatives
What you'll bring with you:
Practical experience in modern system administration across cloud-based infrastructure (e.g. GCP) and SaaS environments
A strong understanding of identity and access management (e.g. Okta), including SSO/MFA, SCIM, and RBAC concepts and tooling
Familiarity with low-code/no-code automation platforms (e.g. Zapier, N8N) and a mindset for streamlining repetitive tasks
Experience managing and integrating enterprise SaaS applications, ideally in a high-growth or security-conscious environment
A working knowledge of scripting (e.g. Bash, PowerShell, Python) to automate tasks, support system health checks, or build internal tooling
Exposure to infrastructure-as-code tools like Terraform or similar — or a willingness to learn and contribute to InfraOps practices
A thoughtful, empathetic approach to end-user support across globally distributed teams
Hands-on experience supporting and managing laptop fleets (macOS and ChromeOS)

What will give you an edge?
DevOps experience
Google Workspace experience
Mac experience
Okta experience
What's in it for you?
Monthly Lifestyle subsidy: use this for financial, physical, and mental wellbeing.
WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard.
$1,500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance.
Generous Annual Leave/PTO allowances: time to recharge your batteries.
18 weeks paid Parental Leave: irrespective of parenting role.
Personal Leave allowance: this includes sick & carer’s leave.
Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance.
Top-spec hardware: all team members will be provided with top-spec laptops for their roles.
Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform.
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
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UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. ++% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.