IT Delivery Leader

Description

Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:
• Dyneema®, the world’s strongest fiber™, enables unmatched levels of performance and protection for end-use applications, including ballistic personal protection, marine and sustainable infrastructure and outdoor sports
• Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
• Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
• Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility

Avient employs approximately 10,000 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.

Why Avient

Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.

We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, ****** orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.

Job Summary

The IT Delivery Leader is a newly created role that will provide leadership, direction and vision to support the development, implementation and delivery of Avient’s IT Delivery Center in Pune, India. Reporting to the Chief Information Officer, this position will focus on delivering certain IT services to the global organization while ensuring high performance and efficient operations with a strategic client focused, service excellence orientation. This role will be located in Pune, India.

Avient IT continues to build out its presence in India as a hub of capacity for the growing needs of the business. This leader will be responsible for building a world class IT Delivery Center where work can be consolidated and shifted from other regions. In order to be successful, a strong working relationship with the IT Leadership team that is collaborative in nature will be paramount.

Essential Functions
• Creates and executes a clear strategy for the IT Delivery Center that prioritizes high quality service with efficient operations
• Builds and establishes a high performing team that becomes a critical extension of the global IT team
• Leads and owns the delivery of certain IT services to enable a world class information technology function.
• Shapes, and partners with IT Leadership, to prioritize and deliver IT demand generated by other teams
• Supports all facets of talent for the IT Delivery Center including talent acquisition, retention, and development to ensure long term succession and pipeline is supported
• Drives the development, implementation and continual review of robust policies, frameworks, and service delivery plans to ensure the effective management of the portfolio of activities as well as compliance with relevant legislation, policy and guidelines
• Establishes relevant CTQs (critical to quality) metrics to benchmark services delivered from the IT Delivery Center
• Collaborates to deliver effective governance across the IT Delivery Center portfolio of activities and across Avient as a key participant in critical planning and decision-making processes.
• Maintains awareness of both the external and internal competitive landscape, changes in markets, new sector/industry developments and standards, in order to identify opportunities to enhance service outcomes.
• Achieves a culture of innovation, continuous improvement and excellence in customer service, performance and safety across a diverse portfolio of IT services.
• Drives engagement activities across the function to support our Great Place to Work® culture
• Promotes a culture of agility and open communication
• Ensures business continuity planning for the IT Delivery Center
• Other duties as assigned

Job Summary

The IT Delivery Leader is a newly created role that will provide leadership, direction and vision to support the development, implementation and delivery of Avient’s IT Delivery Center in Pune, India. Reporting to the Chief Information Officer, this position will focus on delivering certain IT services to the global organization while ensuring high performance and efficient operations with a strategic client focused, service excellence orientation. This role will be located in Pune, India.

Avient IT continues to build out its presence in India as a hub of capacity for the growing needs of the business. This leader will be responsible for building a world class IT Delivery Center where work can be consolidated and shifted from other regions. In order to be successful, a strong working relationship with the IT Leadership team that is collaborative in nature will be paramount.

Essential Functions
• Creates and executes a clear strategy for the IT Delivery Center that prioritizes high quality service with efficient operations
• Builds and establishes a high performing team that becomes a critical extension of the global IT team
• Leads and owns the delivery of certain IT services to enable a world class information technology function.
• Shapes, and partners with IT Leadership, to prioritize and deliver IT demand generated by other teams
• Supports all facets of talent for the IT Delivery Center including talent acquisition, retention, and development to ensure long term succession and pipeline is supported
• Drives the development, implementation and continual review of robust policies, frameworks, and service delivery plans to ensure the effective management of the portfolio of activities as well as compliance with relevant legislation, policy and guidelines
• Establishes relevant CTQs (critical to quality) metrics to benchmark services delivered from the IT Delivery Center
• Collaborates to deliver effective governance across the IT Delivery Center portfolio of activities and across Avient as a key participant in critical planning and decision-making processes.
• Maintains awareness of both the external and internal competitive landscape, changes in markets, new sector/industry developments and standards, in order to identify opportunities to enhance service outcomes.
• Achieves a culture of innovation, continuous improvement and excellence in customer service, performance and safety across a diverse portfolio of IT services.
• Drives engagement activities across the function to support our Great Place to Work® culture
• Promotes a culture of agility and open communication
• Ensures business continuity planning for the IT Delivery Center
• Other duties as assigned

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, ****** orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.

Qualifications

Education and Experience
• 10+ years of experience working and influencing cross-functionally, globally and with senior leaders in a matrix organization
• Bachelor’s degree required
• Experience leading and influencing others to meet goals, objectives, and project milestones
• Working experience leading organizational initiatives, such program implementations, process improvements, procedural changes, with a focus on change management
• Five or more years of experience supporting enterprise-wide initiatives as a leader
• Possess a minimum of 5 years’ experience in SAP environment Other requirements:
• Drives change with thoughtful consideration of the organization while balancing the need to achieve meaningful results timely
• Tailors messages, as appropriate, to different levels of the organization to enable change efficiently and effectively
• Ensures that as we scale we stay true to our values and differentiators of customer success, agility, and innovation
• Ability to engage key stakeholders to include critical customer requirements in strategic design

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to speak/hear clearly to communicate by phone or in person.
• Ability to frequently stand, sit and walk.
• Ability to frequently lift and/or move up to 10 pounds.
• Prolonged periods of sitting at a desk and working on a computer.

Competencies
• Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

Environmental, Health, Safety, & Security (EHS&S) Requirements
• Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally, employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization.

Security includes physical security and cyber security