Tauranga-based Managed Service Provider (MSP) delivering tailored IT solutions across systems admin, networking, security, hosted backup services...IT Support Engineer
Level 2 / Intermediate or Senior Level
Tauranga, Bay of Plenty
Competitive salary plus package including vehicle, phone, laptop & fuel card
About the Company: Tauranga-based Managed Service Provider (MSP) delivering tailored IT solutions across systems administration, networking, security, strategic planning, consulting, and hosted backup services. Our team supports a broad range of business clients and is known for practical problem-solving, strong technical capability, and building trusted long-term relationships.
About the Role: We are seeking an Intermediate / Level 2, or Senior-level IT Support Engineer to join our growing team. This role suits someone confident beyond Level 1, comfortable handling escalations, working independently on client issues, and providing on-site support when required.
Key Responsibilities:
Providing varied IT support to a diverse client base
Handling escalated helpdesk issues and complex troubleshooting
Break-fix support and technical problem resolution
Installing, configuring, and supporting: Windows 11 Pro, Microsoft 365 environments
Supporting email, server, and desktop issues
Installing computers, devices, and basic network infrastructure
Working with Active Directory, user accounts, and permissions
Logging and managing work through the ticketing system
Providing professional, client-facing onsite support
Acting as a reliable, value-add technical resource for clients and the wider team
To be successful in this role, you will have:
Experience in an MSP environment
Proven experience in a Level 2 or above IT support role
Strong working knowledge of Microsoft products and environments
A solid understanding of basic networking (routers, switches, firewalls)
Remote support experience and familiarity with: Active Directory, File permissions, DHCP, Network troubleshooting
Exposure to Microsoft Server environments
Confidence working both independently and as part of a team
Strong communication skills with non-technical users
The ability to stay calm and organised under pressure
A professional presentation and strong attention to detail
A good sense of humour and positive attitude
A full driver's licence and your own reliable, presentable vehicle
What's On Offer:
Competitive salary package and company vehicle provided
Mobile phone, laptop, and fuel card
KiwiSaver
Flexibility to work from the office, onsite, or at home over time
A supportive team environment with room to grow and develop
If this looks like the ideal career move for you, then please APPLY ONLINE today to Kirsty Morrison @ One21 Recruitment.
Click on QUICK APPLY now.
Or contact confidentially: Kirsty Morrison @One21Recruitment
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Ph: 021 355 179 Email:
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Jobs: www.one21.co.nz
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