IT Technician

Who are we?

Founded in 1+87 and headquartered in Laval, Quebec, Canada; 2020 employs over 500 people and operates in 11 countries. 2020 helps professional designers, retailers and manufacturers in the interior design and furniture industries capture ideas, inspire innovation and streamline processes. By providing end-to-end solutions and the world’s largest collection of manufacturers’ catalogues, 2020 provides businesses with the software and content to be more efficient, integrated and productive. 2020 applications allow professional designers to create kitchens, bathrooms, closets and commercial offices which look as stunning on the screen as they do in reality. We intend to substantially grow our operation in Pune, India. The focus of Pune, India team will be on Content, Product Development, Services as well as Sales/Support for customers in India. We expect Pune to become one of our largest worldwide locations.

Your Role

Reporting to the Manager of Global IS/IT Support Team, your role will be to support the team with resolving hardware, software and networking tickets. You will play a key role in ensuring that the Team meets and exceeds its targets.

RESPONSIBILITIES:
• Manage user onboarding/offboarding using Active Directory, Azure Active Directory, O365, Exchange Online.
• Manage VMware Infrastructure, Storage and Backup Servers, Patch Manager, Asset manager and Antivirus solution.
• Address user tickets regarding hardware, software and networking.
• Install, configure and troubleshoot Desktop and Laptop Workstations and computer peripherals, like printers and scanners.
• Install and upgrade operating systems and computer software.
• Manage the Local Area Network and troubleshooting LAN/WAN connectivity problems.
• Help L1 support become more efficient and effective
• Perform remote troubleshooting and provide clear instructions
• Bring-in automation/implementation self-service solutions to reduce ticket count/load.
• Manage critical incidents and bring in your expertise to help recover from the incident quickly.
• Work with business stakeholders and application owners to integrate their solutions/applications.