JC Senior Digital Repair Specialist

About the job:
Key responsibilities:

1. Shortlist, onboard and certify partners or technicians as per operational requirements.

2. Ensure availability of trained technicians and manage upgrades or terminations when required.

3. Conduct initial training, reskilling, upskilling and periodic refresher programs to maintain service quality.

4. Deliver hands-on field training through OJTs to strengthen technician capability.

5. Track KPIs and performance metrics of partners and technicians for continuous improvement.

6. Implement corrective actions based on evaluations to meet service and quality standards.

7. Guide and support issue resolution within TAT to ensure high customer satisfaction.

8. Conduct audits, inventory reconciliation, and FTTx device inspections to maintain accuracy.

9. Handle walk-in customer interactions, device repairs or swaps, CRM entries, and software updates.

10. Train and support extended service points for consistent service delivery across locations.

11. Travel to various touchpoints as required for operational monitoring and training.

12. Manage complaint handling, outbound calling, and coach Jio Associates when necessary.

Who can apply:

Only those candidates can apply who:
• have minimum 2 years of experience

Salary:
Competitive salary

Experience:
2 year(s)

Deadline:
2026-12-11 23:59:59

Skills required:
Client Interaction and Problem Solving

Other Requirements:

- Diploma (preferably in ECE, Telecommunication, IT, or CS)

- 2 to 4 years of experience in device repair, field service operations, or technician management

- Strong customer focus with the ability to handle service issues effectively

- Good communication skills for internal coordination and customer interaction

- Strong problem-solving skills with a practical, hands-on approach

- Handset repair knowledge and technical troubleshooting skills

- Understanding of spare operations and inventory workflows

- Familiarity with CRM systems and digital service processes

- Technical knowledge with the ability to guide and manage field teams

About Company:
Reliance Industries Limited (RIL), founded by Dhirubhai Ambani in 1966, is India’s largest conglomerate, with businesses spanning petrochemicals, telecom, retail, and digital services. Headquartered in Mumbai, RIL has an annual revenue exceeding ₹10 lakh crore (~$120 billion) and a market capitalization making it one of India's most valuable companies. With major subsidiaries like Jio and Reliance Retail, the company is driving India's digital and retail revolution. It is also investing in renewable energy, aiming to become a global leader in green hydrogen and solar energy solutions.