Eserv Consulting
Banking Customer Service Advisor
₹ Check with seller / month
✓ Actively Hiring
📍 Mumbai
💼 Full Time
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Job at a Glance
- Category
- Work from home
- Location
- Mumbai, Maharashtra, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Eserv Consulting
- Status
- Open & Active
Job Description
A bank customer service representative is someone whose role is to provide information regarding the bank’s products and services to its customers.
Key Responsibilities
Customer Support: Handle incoming calls and other communications to address customer inquiries, resolve issues, and provide accurate information about banking products and services.
Issue Resolution: Investigate and resolve customer complaints, escalating complex or unresolved issues to the appropriate teams when required.
Transaction Processing: Accurately process customer requests, orders, forms, and applications in a timely manner.
Record Keeping: Maintain comprehensive and up-to-date records of customer interactions, transactions, and feedback.
Customer Satisfaction: Strive to enhance customer satisfaction by understanding their needs and ensuring a positive service experience.
Required Skills and Qualifications
Education: Minimum 10+2 (High School) or any graduate degree.
Communication: Excellent English fluency with strong verbal and written communication skills.
Experience: Prior experience in an international voice process or customer service environment preferred.
Work Location: Malad, Mumbai
Whatsapp CV -
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Work Location: Remote
Key Responsibilities
Customer Support: Handle incoming calls and other communications to address customer inquiries, resolve issues, and provide accurate information about banking products and services.
Issue Resolution: Investigate and resolve customer complaints, escalating complex or unresolved issues to the appropriate teams when required.
Transaction Processing: Accurately process customer requests, orders, forms, and applications in a timely manner.
Record Keeping: Maintain comprehensive and up-to-date records of customer interactions, transactions, and feedback.
Customer Satisfaction: Strive to enhance customer satisfaction by understanding their needs and ensuring a positive service experience.
Required Skills and Qualifications
Education: Minimum 10+2 (High School) or any graduate degree.
Communication: Excellent English fluency with strong verbal and written communication skills.
Experience: Prior experience in an international voice process or customer service environment preferred.
Work Location: Malad, Mumbai
Whatsapp CV -
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Work Location: Remote
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