Xpert Conexions
Director | Central Operation Process Excellence
₹ Check with seller / month
✓ Actively Hiring
📍 New Delhi
💼 Full Time
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Job at a Glance
- Category
- BPO Jobs
- Location
- New Delhi, Dheli , India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Xpert Conexions
- Status
- Open & Active
Job Description
Lead the central client support & process excellence teams
- Manage appropriate staffing across on-site & remote client support
- Hire, train & upskill teams to interact with clients & resolve queries to strict TAT SLAs
- Setup process documentation, SOPs and training/ L&D function to constantly upgrade the client experience & service delivery
- Plan, monitor, and analyze key metrics for the day-to-day performance of client support agents to ensure effective and...
- Manage appropriate staffing across on-site & remote client support
- Hire, train & upskill teams to interact with clients & resolve queries to strict TAT SLAs
- Setup process documentation, SOPs and training/ L&D function to constantly upgrade the client experience & service delivery
- Plan, monitor, and analyze key metrics for the day-to-day performance of client support agents to ensure effective and...
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