Key Account Manager, Newcastle

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Role

We have an exciting opportunity that has arisen for a dynamic Key Account Manager to join our Healthcare Systems & Technology team based in Newcastle NSW. The product portfolio encompasses Patient Support Services (Hillrom Smart beds and surfaces) and Front Line Care (Welch Allyn patient monitoring, diagnostic cardiology, vision care and physical exam devices).

Reporting to the National Sales Manager, you will work as an integral member of the team driving revenue growth and profitability across all assigned accounts new and existing. In this role you will use your effective territory leadership skills to implement sales strategies through development of new business and maintaining existing business while improving market presence of our product portfolio.

Key Responsibilities:

Prepare and present sales proposals, tenders, product demonstrations and in-servicing to potential and existing customers as required. Follow a sales call plan.

Negotiate price within defined schedules and guidelines as required

Attend corporate events as required including meetings and conferences

Resolve customer complaints as soon as possible and liaise with Management, Customer Service and Field Service to ensure customer satisfaction for every order

Support and participate in sales promotions and marketing activities as required

Train appropriate hospital staff and company employees on new products. In consultation with the product manager to ensure customers and prospective customers are technically proficient through in-service presentations, one-on-one training, peer education and supply of information.

Actively participate in the clinical environment by providing technical consultation as required

Practice excellent territory management in terms of salesforce, organisation, administration & expense planning and control.

Ensure the CRM is kept updated to ensure effective reporting

Ensure a safe working environment in accordance with the relevant Work Health and Safety (OH&S) legislation.

Key Requirements:

Tertiary degree in Medical Science, Healthcare, Business, Management or related fields

3-5 years’ experience working in a commercial/sales role within Medical Devices is desirable

Knowledge and application of effective selling skills, including valuable selling techniques and Key Account Management is preferred

Solid understanding or the Hospital and Healthcare system

Highly developed interpersonal effectiveness and relationship-building abilities

Accountable for achieving targets and delivering outstanding customer service

Collaborative approach and ability to work well with others

Willingness to travel interstate as required.

Why Baxter?

At Baxter ANZ, we are passionate about being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter, and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new insights and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

Baxter is proud to be recognized as an Inclusive Employer by the Diversity Council of Australia. We are also committed to delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of all people at work.

Vaccination Policy

All Australian and New Zealand Staff members who work at or visit hospitals, are in contact with patients or where required by a customer, must be fully vaccinated against COVID-1+. The requirement to be vaccinated does not apply to other staff members at Baxter facilities.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, ****** orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.