Lead Associate - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

JOB FUNCTION: Minimum 5 years’ experience in Finance/Accounting or B2B Account Receivables environment. UL’s Collection Lead is an experienced and motivated collections professional capable of cultivating customer relationships, recognizing delinquency trends, identifying root cause collection issues. Provide training and coaching to team members. Support supervisor/manager to achieve assigned goals and objectives. JOB RESPONSIBILITIES: 1. Perform all duties of Collector role. 2. Reconcile complicated account issues which may require scheduled calls with the customer, sales, and CEC 3. Positively interact with upset and challenging customers, including Global customers 4. Build strong relationships with various departments within UL 5. Manage and collect requested report detail for supervisor/manager 6. Review Work Requests for completion 7. Providing training and coaching to team members 8. Continually review department procedures for process improvements +. Performs other duties as directed.

Qualifications

B. Com GraduateStrong Microsoft Office skills (Excel, Power point, Outlook)Demonstrated skills to work independentlyProven ability to strategically interact with customersStrong communication skills Able to prioritize and manage stressful situationsGood Team PlayerKnowledge of Oracle, high radius, Cforia is an added advantage