Lead Front Desk Administrator

Key West Ford is looking to add a full-time Lead Front Desk Administrator to our reception team.

Reception is a critical role that ensures our dealership runs efficiently. Our team greets every guest warmly, answering all incoming phone calls with a positive attitude ready to assist with whatever is needed.

The ideal Lead Administrator will take ownership of the department and commit to its long-term success and growth by offering mentorship, leading by example and providing guidance to other reception staff members.

If you consider yourself a people person, enjoy learning new things and multitasking, then this is a great role for you! Key West Ford fosters an uplifting team environment where everyone works together to ensure that clients are provided with an amazing experience at our dealership.

Our brand-new facility features various amenities for staff and clients. We host many staff events and activities throughout the year, and we believe in supporting our community wherever we can. Key West Ford has many long-term employees because we strongly believe in promoting from within.

Key Responsibilities:

Customer Service Excellence: Greet customers with a friendly, courteous, and professional demeanor. Address inquiries and direct customers to the appropriate department.
Phone Management: Answer incoming calls promptly, screen and route calls to the appropriate personnel, and take detailed messages as necessary.
Administrative Support: Assist with various administrative duties, including filing, data entry, handling correspondence, and maintaining records.
Team Supervision: Lead, train, and oversee a team of receptionists to ensure consistency in customer service and smooth reception operations.
Financial Transactions: Process payments for services, sales, and other dealership-related transactions accurately. Complete daily banking duties with accuracy and attention to detail.
Collaboration: Work closely with the various departments to ensure seamless communication and workflow.
Record Keeping: Maintain accurate logs and documentation related to demonstration plates, sales calls, etc.
Daily Duties:

Greeting and directing customers
Receiving phone calls, must be able to: converse with all callers in a courteous and professional manner, transfer calls quickly and accurately, take detailed messages and relay to appropriate parties in a timely fashion and page staff within the dealership clearly over intercom system
Cash handling
Maintain the petty cash float and reconcile at the end of every shift
Seal and stamp outgoing mail
Complete service receipting as required
Operate the electronic funds transfer & point of sale machines
Provide customer receipts according to Key West Ford standards and procedures
Release service vehicles to customer during ‘service after hours’ as needed
Maintain demo plate distribution and collection
Distribute and track all incoming sales calls according to Key West Ford standards and procedures
Daily filing tasks for sales & service departments
Other related duties as needed
Qualifications:

Prior experience as a receptionist or in a customer service role (preferably in the automotive or retail industry)
Prior experience in an administrative role
Strong leadership skills with the ability to manage and motivate a team
Excellent verbal and written communication skills
Exceptional organizational and multitasking abilities
Proficiency with office software
Professional phone etiquette and a friendly, approachable demeanor
Job Types: Full-time, Permanent

Pay: $1+.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Company events
Company pension
Dental care
Extended health care
Flexible schedule
Life insurance
Paid time off
Store discount
Schedule:

Monday to Friday
Weekends as needed
Ability to commute/relocate:

New Westminster, BC V3M 2A5: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Front Desk: 1 year (required)
Work Location: In person