Local Operations Manager

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we’re looking for

Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

Compensation

$68+00 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
More benefits and company perks information below
What you’ll do

Oversee operations in assigned location managing a specific portfolio of properties
Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
Partner and assist your Business Development Representative when new units join the portfolio
Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
Provide cross-coverage for your manager and Co-LOM(s) when necessary
Conduct regular inspections prior to guest and owner arrivals
Occasional need to perform housekeeping and maintenance duties
Traveling between worksites is frequent and this person will need their own reliable transportation.
The skills you’ll need

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
Availability to work Sunday through Saturday, early mornings and evenings as needed.
Professional in all forms of communications such as email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience a plus
Adhere to all company policies and procedures
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
What you’ll get

Health/dental/vision insurance - employee & family coverage options
Employer Sponsored & Voluntary Supplemental Benefits
401K retirement savings plan with immediate 100% company match on the first 6% you contribute
Health & Dependent Care Flexible Spending Accounts
Flexible vacation time
Paid sick days and holidays
Paid parental leave after one year of tenure
Employee Assistance Program