Manager | Automation and Observability Engineer

Chicago, IL, USA Req #27026

Tuesday, September 3, 2024

Company Overview And Culture

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

Job Description

Automation and Observability Engineer

The role will work with senior leaders to deliver on complex, enterprise-level initiatives that are a part of the bank's overall strategic direction. The Technical Leader will drive key Infrastructure Services strategies for self-service infrastructure, self-healing for infrastructure break fix, fully automated governance, and even drive towards a future state of immutable infrastructure. They will cross and merge the barriers that exist between software development, testing and operations teams and keep existing networks in mind as they design, plan and test. The role will help to design and develop infrastructure code to support continuous delivery and continuous integration processes.

Responsibilities
• Responsible for delivery and implementation of automation solution for the platform.
• Collaborate with operations & engineering teams, application developers, management and infrastructure teams to assess near- and long-term automation solution.
• Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
• Work with application teams for Observability setup for their applications and Infrastructure that will include Dashboards, Visualisation, monitoring and provide consultancy on Self-Healing solutions for Applications.
• Jenkins – Automation server, with plugins built for developing CI/ CD pipelines.
• Ansible – Configuration Management and Deployment
• Build a practice of performance and tracing using Observability tools like Spunk, AppDynamics and ThousandEyes.
• Engineer solutions and establish standards for Splunk/ThousandEyes/AppDynamics functional components and specifically agent deployments, including optimizations and application tuning and instrumentation per requirements.
• Seek opportunities through scripting automated deployments to reduce operational tasks. Seek opportunities for integration of Splunk with other monitoring tools.
• Effectively communicate tool capabilities and processes to varying stakeholders.
• Assist in scheduling and hosting regular tool training sessions to better enable tool adoption and best practices.
• Provide input on improving the global operating model for monitoring and observability services.
• Continue evolving monitoring tooling toward a standards-based self-service automated platform.
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
• Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.

Qualifications

Key Requirements
• Over 5years’ experience working experience on GitHub, Jenkins, Ansible
• Over 10years’ experience working experience on Linux Fundamentals and Scripting, PowerShell and Python.
• Over 2years’ experience working experience on Splunk/AppDynamics/Thousand Eyes
• Knowledge of REST API and ability to develop Monitoring Extensions is a strong plus.
• 2 years of Application Development Experience (Java) at an enterprise level is a plus.
• 2 years of Experience with a range of architecture tech stacks including Java app servers, Web Servers, Golang, Kubernetes, OpenShift, PCF, AWS, Google Cloud is desirable.
• Experience of using Service Now, Confluence, Jira is preferred.
• Knowledge of Event Management tools and of Operations Automation like AIOPs is desirable.
• Previous experience of defining, creating, and supporting monitoring dashboards
• Experience with monitoring and observability solutions and methodologies including server and network performance, hardware, web synthetics, and application performance monitoring. This experience also needs to be for Unix and Oracle databases.
• Experience implementing and adjusting tools and methodology for monitoring and observability products such as; Splunk, AppDynamics, ThousandEyes, Elasticsearch, Grafana, Prometheus
• Possess practical knowledge and appreciation of various aspects of distributed service design, including messaging protocols, caching strategies and autonomous software design practices.
• Solid understanding of application performance metrics, KPIs, statistical calculations, machine learning, and correlation.
• 2 years working with APM in deployment for mission critical applications.
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.
• Possess strong interpersonal and communication skills to be able to deal with and form good relationships with the business and other technology groups through day-to-day support and project work.
• Understanding of end-to-end business/functional processes with industry vertical/sub vertical to be able to translate business requirements into system requirements and perform impact analysis of changes in requirements
• Technical writing experience in relevant areas, including queries, reports, and presentations

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Other details
• Pay Type Salary

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• Chicago, IL, USA