Manager | Finance Controllership

Abnormal Security


Customer Success Operations Manager
Abnormal Security • India • via Built In Edinburgh
22 days ago
$1.1+L–$1.4L a year
Full–time
No Degree Mentioned
Apply on Built In Edinburgh
Job description
About The Role

Abnormal Security is seeking a Customer Success Operations Manager to join our team. The CS Operations function supports the Customer Success, Professional Services, Renewal Management, and Support teams.

What you will do
• Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity.
• Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success.
• Own tooling, dashboards, and inspections for the Professional Services and Support teams.
• Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency.
• Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks.
• Support the launch of new services and SKUs, ensuring the teams are equipped with the processes, monitoring, and strategies necessary for successful delivery.
• Collaborate with leadership to align CS operations goals with broader company objectives.
• Work cross-functionally to address and resolve operational challenges effectively.

Must Haves
• 5+ years of experience in Customer Operations supporting a Customer Success or Professional Services team at a SaaS company.
• Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities); SFDC Admin is preferred.
• Advanced analytical skills, proficiency in Google Sheets/Excel, with the ability to interpret data and deliver actionable insights.
• Deep knowledge of Customer Success tools (e.g., Gainsight), with admin certifications preferred.
• Experience with additional CS/PS tools, such as Pendo, TaskRay, Smartsheet, and Asana.
• Skilled in designing scalable processes that grow with the organization.
• Proven ability to develop and implement strategies that increase Customer Success team efficiency and effectiveness.
• Strong project management and organizational skills, with a history of managing multiple priorities effectively.
• Experience in launching paid-for services and successfully integrating them into the customer journey.
• Exceptional communication and interpersonal skills, capable of influencing and collaborating effectively across teams.
• Problem-solving aptitude with a proactive, solutions-oriented approach to overcoming challenges.
• Detail-oriented, self-motivated, and a strong team player with a robust work ethic.

At Abnormal Security certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

Base salary range:

$11+,000—$140,000 USD
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Sun Life Financial, Inc.


Manager - Finance Controllership
Sun Life Financial, Inc. • India • via Built In Kolkata
3 days ago
Full–time
Apply on Built In Kolkata
Apply on Built In Singapore
Job description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Financial Reporting – Manager
• Qualification : CA, CPA, MCom or MBA with 10+ years of Exp
• Should have good communication skills
• Candidate should be self-driven and highly motivated
• Should have 7-8 years of work experience in accounts payable function.
• Experience of End-to-end AP process. Should be able to own and manage below responsibility.
• Overall knowledge about Vendor Setup process.
• Should possess the sound knowledge of P2P process.
• Should have good knowledge of TDS, GST etc.
• Co-ordination with different stakeholders, obtaining approvals and resolving issues, if any.
• Managing Vendor payments process like MSME supplier, FA supplier etc.
• Should have knowledge of employee T&E process.
• Good knowledge of accounting & principles.
• Can be dealt with bank for payment and import related transactions.
• Should be experience in handling Fixed Asset process.
• Can handle the internal and statutory audits.
• Should have supported in notes/workings/audit schedules related to Financials.
• Coordination with functions on Internal / Statutory Audit
• Preparation of monthly Balance Sheet Reconciliations
• Monthly GL/PL Analysis and other month-end related activities
• Have end to end knowledge on creating provisions, monthly billing.
• Provide complete and accurate financial information for management reviews with proper interpretation of information.
• Preparation of various MIS for higher management review
• Fixed asset management along with knowledge on subsidiary systems to capitalize, insurance, verification etc.
• Build and maintain strong relationships with business units/sites.
• Ensure that systems and procedures are in compliance with company policies and applicable regulations.
• Knowledge of SAP (S4Hana) / Ariba.
• Should be a Team player
• Good command in MS Excel, MS Word and Power-point
• Good verbal and written communication skills