Manager Payment Services

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payments and Cash Management

Global Payments and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced professional to join the Payments team.

Principal Responsibilities
Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
Monitor performance of external vendors and operating staff in the unit
Ensure standardization of processes. Process notes to be updated on a regular basis.
Regulatory reporting activities as per RBI and other regulators requirements.
Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
Ensure day to day processes are run as per defined procedure notes and policies.
Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Monitoring performance of reporting staff with the help of Production management systems such as ICATS.
Impact on the Business
Ensure that there is improvement in productivity for transaction processing and service delivery.

Conduct User Acceptance Tests (UAT)
Business Continuity Plan (BCP)
Cost Management
Customers / Stakeholders

Contributes to building good customer relations and maintaining a high level of customer service
Understand and implement customer requirements. Ensure highest level of engagement with business groups & GLCM team
Leadership & Teamwork
Monitoring staff performance and creating culture of learning and growth in the unit. Identify training needs and ensure training requirements are met.
Ensures the smooth, systematic and efficient functioning of the department. Ensure backups are created within the unit.
Operational Effectiveness & Control

Manage the operational risk associated with the role and safeguard the interest of the bank
Ensures audit recommendations / Compliance issues
Reporting / Preparation of returns
Business Continuity Plan (BCP)
Requirements
This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Remittances Operations
Minimum Graduation or as required for the role, whichever is higher
Skills required for success are:

FEMA knowledge (Preferably FEDAI certified)
People and Stakeholders Management
Strong Communication and decision making ability
Thinking and Problem solving skills
Customer Drive
Useful Links

Link to Careers Site: Click

You'll achieve more when you joinHSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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3.00-5.00 Years