Manager| Product Experience Design

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Experience Design

Overview
• Identify solutions to customer-problems based on validated insights from User Research team.
• Experiment to validate ideas using best-practice methods. (moderated, unmoderated research using prototypes of varying fidelity)
• Create final deliverables based on validated hypothesis and deliver to Engineering partners
• Utilize effective Design patterns and usage
• Share the process of validating ideas based on experimentation with partners and peers
• Educate and lead peers and stakeholders on behalf of voice of customer

Role
• Take insights and build accurate problem statements. Gather and validate ideas and solutions from customers and cross-functional peers.
• Validate via rapid experimentation of prototypes and quantifying high-value hypothesis
• Apply and maintain design patterns to ensure consistency across products and platforms
• Liaise with regional and country teams to ensure that content strategy scales to the diversity of needs for a global user base.

All About You
• Customer focused. You understand their problems and identify and validate solutions
• Experts working in a LEAN UX + AGILE build environment
• Relentless advocates for adherence to design patterns and standards
• Active consumers of user research as a vehicle for the voice of our customers
• Owners of end-to-end product design cycle from problem statement to go-live
• Influencers and storytellers and know how to get partners behind the vision

Education
• BS degree or equivalent combination of training and experience. Advanced degree preferred
• Specialized training/experience in creative writing, journalism, content strategy, Information or Interface Design preferred

Knowledge / Experience
• 10+ years of experience
• Advanced knowledge in the field

Skills / Abilities
• Strong command of content strategy deliverables such as: content audit/inventory/matrix, collaborative wireframing, proofreading and content development/management
• Ability to collaborate with UX designers and dev teams, along with strong interpersonal and communication skills
• Strong analysis and presentation skills with the ability to influence direction

Work Conditions
• Travel may be required, anticipated to be less than 10%

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines