Manager | Team Lead

• Location - Gurugram (On Site)

Responsibility
• Lead and manage the processing of incoming private client applications in accordance with KYC business procedures, ensuring alignment with Global Minimum KYC Standards and Saxo Group’s Risk Appetite.
• Ensure the team consistently meets SLA requirements for processing incoming cases and adheres to established quality standards.
• Identify and escalate opportunities for process improvement and system automation, with a focus on enhancing the client experience and achieving key objectives set by leadership.
• Participate in daily operational tasks such as quality checks, reviewing results of ongoing client AML screening, and processing incoming requests to the team’s inbox.
• Oversee periodic reviews/ODD of private clients, ensuring all documentation is accurate and up-to-date.
• Collaborate effectively with key internal stakeholders within the Global Onboarding & KYC teams.
• Operate independently following appropriate training and cross-train for different geographies.
• Engage and cooperate with other relevant departments to ensure compliance, operational efficiency, adherence to business procedures, and a client-centric approach.
• Mentor and guide team members, fostering a collaborative and high-performing team environment.

Mandate
• Possess a minimum of 10+ years of experience, with at least 6 years in a relevant KYC role.
• Have in-depth knowledge of AML/KYC processes for corporate and private clients.
• Proven ability to lead and mentor a team, driving performance and fostering a collaborative environment
• Exhibit utmost professionalism, integrity, and trustworthiness in all interactions and responsibilities.
• Demonstrate a curious, collaborative, and outgoing nature, thriving in diverse environments

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

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How To Apply

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