Markets Operations Engineer

Req ID: 48206

Department: Tech Institutional Markets Domain

Division: Technology

Location: Bangalore

About the role

As an Operations Engineer in Institutional Markets Operations tech area, you would be responsible for managing the resolution of application and system issues that arise across customer and static data business. This requires candidates with both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure in a high performing global support team.

What will your day look like

To grow and be successful in this role you will ideally bring the following:
• Certifications – ITIL (desired), AWS Cloud practitioner (desired)
• Required Experience - 6+ years of application/production support experience – exposure to Investment banking applications is preferred

Technical Skills –

Automation using programming / scripting – python, windows/Unix scripting, Advanced excel functions, Cloud technologies, Configuration management, DB support, Job Scheduling/monitoring

Soft Skills –

Deductive reasoning, Descriptive and diagnostic analytics, Documentation, Incident management, Risk and issue management, Troubleshooting, Application support, Example knowledge, Monitoring and alerting

Tools –

Monitoring tools like ITRS Geneos (must have), Splunk (must have), GIT / BitBucket, Control M, Incident/Change/Problem Management Tool like ServiceNow, JIRA, Database (SQL server, Sybase)
• Educational Background – B. E / B.Tech or equivalent

What will you bring?
• Provide application maintenance and support services, to system users and interfaces (In-bound & out-bound)
• Investigation and resolution of issues including performance monitoring
• Issue resolution by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements
• Close collaboration with Developers, QA, Devops teams to improve services through rigorous testing and release procedures
• Monitoring application availability and taking holistic view of system health across multiple shifts
• Build processes to manage platform infrastructure and applications
• Improve reliability, quality of the application
• Gather and analyse metrics from both operating systems and applications to assist in performance tuning and fault finding
• Create sustainable systems and services through automation and uplifts along with well-defined service level objectives
• Working in different shifts based on the support team rota

About ANZ

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate. But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements. You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com.

Job Posting End Date

18/0+/2024, 11.5+pm, (Melbourne Australia