M&E Operations Manager

Full job description
Job Ref: JI26576
Branch: Leonardo Hotel and Conference Venue Hinckley Island
Location: Leonardo Hotel and Conference Venue Hinckley Island
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 day - Mon, Tue, Wed, Thu, Fri (United Kingdom)
Hours per week: 40
Posted date: 06/05/2025
Closing date: 08/06/2025

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Meetings and Events (ME) Operations Manager and Head of Department, you’ll be keeping the ME operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the ME operation with a passion to deliver excellent customer care.

Some of the perks you could enjoy include:

Head of Department bonus scheme: based on our financial and your personal performances
Enhanced pension plan
Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of!
Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
Meals on duty
Talent referral scheme: earn yourself a bonus for recommending a friend to join us
We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
Ongoing job-related training programmes with clear paths for progression
If you’re our ideal ME Operations Manager, you will:

Be yourself!
Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
Be hands on and visible in the operation with the ability to lead and multi-task
Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
Have great communication skills- it’s important to establish relationships with organisers, and other departments within the hotel!
Ensure that staffing levels are adequate for upcoming events
Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.

To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

About Leonardo Hotel and Conference Venue Hinckley Island
Off the M6+, this modern hotel is 6.+ miles from Nuneaton and +.8 miles from Bosworth Battlefield Heritage Centre. The stylish rooms have contemporary furnishings and decor, and come with free Wi-Fi and TVs, while suites add separate lounge areas. 24-hour room service is available. Breakfast is provided (surcharge), and there are multiple other dining options including a sports bar, a bistro with an outdoor terrace, and a conservatory restaurant serving a modern European menu. Other amenities include 5 function rooms, a pool, a sauna and a gym, along with free parking.


About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1++3! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!