Member Care Advocate |Remote| 2024|1302

Are you energized by working in a fast-paced call center and making a difference
in the lives of members of the World Trade Center Health Program? Do you have
excellent communication skills, strong customer service, and organizational
skills and want to be part of an organization where caring truly counts? Join
our team of caring colleagues and help us make a difference in the lives of
those, specifically survivors and the brave responders, directly affected by the
September 11th terrorist attacks.

As a Sedgwick Government Solutions Associate you will work remotely in your home
office and be responsible for providing high-quality customer service to members
of this important program.

Member Care Advocate Responsibilities
• Assist members with day-to-day benefits and healthcare-related questions
and/or issues
• Answer phones and respond to incoming inquiries timely and compassionately
• Conduct member contacts related to benefit support, referral follow-up, and
resource inquiries
• Assess callers’ needs and triage to the appropriate internal team members per
documented guidelines
• Process incoming calls, voicemails, and chats from members and providers
resolving their benefits-related questions and issues in accordance with
guidelines and policies.
• Complete outbound calls to members and providers scheduling a variety of
medical services in accordance with member and provider availability
• Refer to resources and document all activities in the system(s), ensuring
contacts, information gathered, and next steps are properly documented
• Performs other duties as assigned.

Member Care Advocate Qualifications
• A high school diploma or GED is required. An associate degree from an
accredited college or university is preferred. Professional certification as
applicable to line of business preferred.
• Four (4) years of administrative and/or customer service experience or
equivalent combination of education and experience required.
• Experience working in a Call Center Environment required
• One (1) year of experience working in the Health Care industry required
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

For a career path that is both challenging and rewarding, join Sedgwick
Government Solution’s talented team. Taking care of people is at the heart of
everything we do. Our clients depend on our talented colleagues to take care of
their most valuable assets—their employees, and their customers. At Sedgwick
Government Solutions, caring counts®. Join our team of creative and caring
people and help us make a difference in the lives of others.

In addition to a competitive salary, comprehensive health and welfare benefits,
tuition reimbursement, and incentive compensation, Sedgwick Government Solutions
offers participation and vesting in a 401(k) plan with a company match. If you
would like to contribute to our important mission and work collegially in a
professional organization that values intelligence, integrity, and initiative,
consider a career with Sedgwick Government Solutions.

To be considered for this position, please submit a resume, and complete the
application.

The information provided above has been designed to indicate the general nature
and level of work of the position. It is not a comprehensive inventory of all
duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal
background check and obtain and maintain confidential-level security clearance
upon hire. We participate in the United States Federal Government E-Verify
program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is
not seeking assistance or accepting unsolicited resumes from search firms for
this employment opportunity. Regardless of past practice, a valid written
agreement and task order must be in place before any resumes are submitted to
Government Solutions. All resumes submitted by search firms to any employee at
Government Solutions without a valid written agreement and task order in place
will be deemed the sole property of Government Solutions and no fee will be paid
in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If
you need a disability-related accommodation for completing the application
process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action
Employer

All qualified applicants will receive consideration for employment without
regard to age, citizenship status, color, disability, marital status, national
origin, race, religion, sex, ****** orientation, gender identity, veteran
status, or any other classification protected by federal state or local laws as
appropriate, or upon the protected status of the person’s relatives, friends or
associates.

Sedgwick Government Solutions abides by the requirements of41 CFR 60-741.5(a)
[http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf]. This
regulation prohibits discrimination against qualified individuals on the basis
of disability and requires affirmative action by covered prime contractors and
subcontractors to employ and advance in employment qualified individuals with
disabilities.

Sedgwick Government Solutions abides by the requirements of41 CFR 60-300.5(a)
[http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf]. This
regulation prohibits discrimination against qualified protected veterans and
requires affirmative action by covered prime contractors and subcontractors to
employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick
is a leading global provider of technology-enabled risk, benefits, and
integrated business solutions. Taking care of people is at the heart of
everything we do. Millions of people and organizations count on Sedgwick each
year to take care of their needs when they face a major life event or something
unexpected happens. The company provides a broad range of resources tailored to
clients’ specific needs in casualty, property, marine, benefits, and other
lines. At Sedgwick, caring counts; through the dedication and expertise of more
than 27,000 colleagues across 65 countries, the company takes care of people and
organizations by mitigating and reducing risks and losses, promoting health and
productivity, protecting brand reputations, and containing costs that can impact