Member Service Advisor

Welcome to HIF, the Health Insurance Fund of Australia! We're not your average health fund – we're a passionate, award-winning team dedicated to helping our Members live healthier lives. Despite our national brand, we're a tight-knit group of 125 Member-focused individuals based in Perth.

Join us and be part of our vibrant not-for-profit organisation! We foster an inclusive culture, ensuring we excel at being a community for the community. Apply now and make a meaningful impact as a member of our team!

About the role:

We are seeking passionate and engaging Member Service Advisors to join our dynamic HIF Member Engagement team. If you have a genuine dedication to delivering exceptional customer service and prioritising our members' needs, this is the perfect opportunity for you!

We are offering x3 full-time, permanent opportunities.

To thrive in this role and achieve success, there are key responsibilities that you must embrace:

We offer an extensive Induction Program designed to ensure your success. We're looking for your dedication to successfully complete a thorough 5-week full-time paid induction training at our Perth Office, beginning on October 28th, 2024. This training will provide you with the expertise and abilities required to thrive in your position.
Proficiency in intermediate computer skills, including Word and Outlook. These tools will be essential for efficient communication and documentation.
A genuine desire and aptitude for learning about Health Insurance products. You should be enthusiastic about understanding our offerings and confidently discussing them with our valued Members.
Join our Member Engagement team and play a vital role in providing exceptional service to our Members. As a key point of contact, you will primarily engage with Members over the phone and email, proactively addressing their private health insurance needs.

To ensure you excel in this role, we provide comprehensive training at our Perth office. You will receive ample support and guidance to confidently assist Members with claims, policy changes, and retention efforts.

At HIF, we prioritise work-life balance and quality customer service. While the industry average for call centre adherence stands at +5%, we have set it at 85% to allow for breaks between calls, enabling you to deliver top-notch service to our Members.

Our dedicated team of leaders is committed to your success. They provide mentoring, support, and access to valuable resources. Cultivating a strong team culture is a priority for us, and our team leaders actively drive initiatives such as team building activities and social events. Additionally, we hold team huddles three times a week to foster a well-connected and supportive work environment.

Please read the full position description attached for more specifics about the role.

What you’ll get:

In addition to the opportunity to make a significant impact within our exceptional team, we offer a comprehensive benefits package designed to enhance your professional and personal life. You will enjoy:

Full time salary of $57,783 (base) plus 12.5% superannuation
Subsidised health insurance cover
Discounted travel insurance
Flexible working arrangements tailored to your unique needs, such as Additional Purchased Leave and Nine Day Fortnight
Hybrid working environment, you get to work from home and the office! (Hybrid work arrangements become accessible once you've successfully completed your induction and have demonstrated competence)
Birthday leave to celebrate your special day!
Various leave entitlements, including cultural, volunteering, menstrual leave and more
Engaging social events organised by our vibrant Social Club
Study assistance program to support your ongoing education
Access to a confidential Employee Assistance Program
PAW Days, allowing you to bring your furry companions to work!
Our office is our modern Community focused Hub, with excellent public transport links, just a stone’s throw from Perth city centre
And much, much more!
To apply for this opportunity please visit https://www.hif.com.au/careers-at-hif

Applications close at 5pm, Sunday 22nd September 2024

Start Date: 28th October 2024

To be successful for the role, you will need to meet the following requirements:

Are you available to commence on the 28th of October 2024?
Since there is an intensive induction period, we would prefer if no leave is taken during the first 3 months. Would you be comfortable with this?