MIS Analyst| PG|Design| BES

Responsibilities and Duties:
• Manage reporting for INT — analyzing team activities, operational data, and forecasting
• Regularly revisit the efficacy of existing reports and modify/improve their usability
• Highlight trends and provides recommendations
• Provides analysis against agreed service levels and pitches ideas for further improvement
• Identify, distinguish and analyze multiple components of a problem, and then make recommendations for business change
• Synthesize findings from analysis and make verbal/written recommendations to upper management
• Manage the global billing process from file generation to creation of billing files for APS upload
• Run the monthly P2P process in a timely and accurate manner

Required Skills/Abilities:
• Ability to manage deadline pressures with demand to be consistent and deliver high-quality service
• Effective decision-making skills necessary to support complex operations
• Exposure to a diverse group of clients at all levels of the team and maintain ongoing relationships with the other hub managers globally
• Attention to detail, self-motivated, possesses excellent time management and problem-solving skills
• Approachable and open to working with staff and clients to resolve problems at any level
• Strong written, verbal communication skills
• Proficient in MS Office; Advanced skills in MS Excel

Education and Experience:
• A Bachelor's degree from an accredited university
• Experience of working as Business Analyst or Project Manager with leading KPO or Captive centers
• 3 to 5 years of experience in business analysis, reporting and project management with a large production center
• Advanced and strategic thinking skills
• Proven experience in working with varied workflow tools

Shift Timing: Should be comfortable working in rotational shifts – 1 pm to 10 pm or 2 pm to 11 pm or 3 pm to 12 am (in IST