MIS Executive

Job Description: MIS Executive.

Position Overview:

We are seeking a meticulous and customer-oriented MIS Executive to join our team. The ideal candidate will possess a comprehensive understanding of company policies and procedures, as well as the ability to assist customers with policy-related inquiries. The MIS Executive will also be responsible for diagnosing and resolving technical, pharmaceutical, and diagnostic errors effectively.

Key Responsibilities:

Policy Assistance:

- Assist customers in understanding and adding policies.

- Provide guidance and clarification on policy-related queries.

Technical Error Handling:

- Analyze technical errors and transfer them to the appropriate department for resolution.

Pharmaceutical Error Resolution:

- Address medication-related inquiries and concerns.

- Provide guidance on medication doubts and issues

Diagnosis Error Management:

- Handle location discrepancies and doctor availability issues.

- Process reimbursement requests efficiently.

Dashboard Maintenance:

- Develop and maintain weekly dashboards for reporting purposes.

Microsoft Outlook and Excel:

- Proficient in Microsoft Outlook for effective communication.

- Regular maintenance and advanced usage of Excel for data management and analysis.

Customer Query Handling:

- Address customer queries promptly via calls, face-to-face interactions, and emails.

- Ensure timely and accurate responses to customer inquiries.

Qualifications and Skills:

- Bachelor's degree in Business Administration, Information Systems, or related field.

- Proven experience in a similar role, preferably in the insurance or healthcare sector.

- Strong knowledge of company policies and procedures.

- Proficiency in Microsoft Office Suite, particularly Outlook and Excel.

Excellent analytical and problem-solving skills.

- Exceptional communication skills, both verbal and written.

- Ability to multitask and prioritize tasks effectively.

- Customer-focused with a strong attention to detail.

Additional Requirements:

- Candidates must be adaptable to evolving processes and possess a proactive approach to problem-solving. They should demonstrate the ability to work independently and collaboratively within a team environment. Experience in handling sensitive customer information and maintaining confidentiality is essential.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Schedule:

Morning shift
Supplemental pay types:

Performance bonus
Experience:

Microsoft Outlook and Excel: 1 year (Required)
Work Location: In person